SC Cleared Senior Service Designer

Sanderson Government and Defence; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid Working

Professional development & training

Defence projects

Job summary

Sanderson Government and Defence is seeking an SC Cleared Senior Service Designer to join our hybrid delivery teams across Corsham, Bristol and London. You will lead service design across complex programmes, shaping end-to-end services for defence and government customers.

You’ll map journeys, create blueprints, run workshops, and collaborate with researchers, designers and product teams. Active clearance and strong stakeholder skills are essential to influence senior stakeholders and drive

Qualifications

• Active SC Clearance required.
• Strong Service Design experience.
• Experience working within Agile delivery environments.
• Ability to design and improve complex end-to-end services.
• Excellent stakeholder engagement and facilitation skills.
• Strong workshop planning and delivery experience.
• Experience collaborating with User Researchers, Interaction Designers and Content Designers.
• Ability to translate user needs into service improvements.

Responsibilities

• Leading Service Design activities across complex programmes.
• Mapping end-to-end services and identifying opportunities for improvement.
• Producing Service Blueprints, Service Maps and Customer Journeys.
• Facilitating workshops with users, clients and stakeholders.
• Working collaboratively within Agile multidisciplinary teams.
• Helping organisations understand and solve complex service challenges.
• Advocating best practice Service Design approaches.
• Influencing programme and senior stakeholders.

Skills

SC Clearance

Service Design

Agile delivery

End-to-end design

Stakeholder engagement

Workshop delivery

Interdisciplinary collaboration

User researchers & content designers

Job description

SC Cleared Senior Service Designer

Corsham / Bristol / London (Hybrid)

£60,000 + Benefits

Active SC Clearance Required

Permanent

The Opportunity

We're working with a growing consultancy delivering complex digital transformation programmes across the Defence sector who are looking to add an experienced SC Cleared Senior Service Designer to their team.This is an opportunity to work on high-profile programmes that have real-world impact, helping shape and improve services used across critical government and defence environments.You'll join multidisciplinary teams of Researchers, Designers, Developers and Delivery Professionals, driving service design activity from discovery through to live whilst championing user-centred design principles throughout.

What You'll Be Doing

• Leading Service Design activities across complex programmes
• Mapping end-to-end services and identifying opportunities for improvement
• Producing Service Blueprints, Service Maps and Customer Journeys
• Facilitating workshops with users, clients and stakeholders
• Working collaboratively within Agile multidisciplinary teams
• Helping organisations understand and solve complex service challenges
• Advocating best practice Service Design approaches
• Influencing programme and senior stakeholders

What We're Looking For

• Active SC Clearance
• Strong Service Design experience
• Experience working within Agile delivery environments
• Ability to design and improve complex end-to-end services
• Excellent stakeholder engagement and facilitation skills
• Strong workshop planning and delivery experience
• Experience working alongside User Researchers, Interaction Designers and Content Designers
• Ability to translate user needs into service improvements

Desirable Experience

• Defence
• Central Government
• GDS
• Consultancy
• Digital Transformation Programmes

What's In It For You?

£60,000 SalaryHybrid WorkingProfessional Development & TrainingExciting Defence ProjectsCollaborative & Supportive CultureClear Career ProgressionOpportunity to shape meaningful services

Location

Hybrid working with a mix of remote working and onsite attendance across Corsham, Bristol and London .

Security Clearance

Candidates

must hold active SC Clearance to be considered.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.