SC Cleared Service Designer | Defence Programme

Sanderson Government & Defence; Corsham; Hybrid; GBP 82,000 - 108,000; Full time

Job summary

Sanderson Government & Defence is seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role focuses on end-to-end service design across channels, using blueprints and journey maps to meet user needs while supporting programme objectives.

You'll work in a multidisciplinary team, collaborating with researchers, product managers and engineers to shape services. Active SC clearance is required.

Qualifications

• Active SC Clearance (must be current and transferable).
• Experience delivering service design on government/defence or complex programmes.
• Strong user-centred and service design methodologies.
• Experience producing service blueprints and journey maps.
• Ability to influence stakeholders and build consensus across teams.
• Experience in agile multidisciplinary environments.
• Excellent communication and stakeholder management.

Responsibilities

• Design and map end-to-end services across channels and touchpoints.
• Apply service design to understand user needs, goals and operations.
• Create service blueprints, journeys and ecosystem maps.
• Facilitate workshops and collaborative design activities with stakeholders.
• Identify opportunities for service improvement and transformation.
• Work with delivery teams to ensure accessible, usable, effective services.
• Use research insights to inform design decisions.
• Support governance and service assessments as required.

Skills

SC Clearance

Service Design

User-centred design

Journey maps

Stakeholder facilitation

Agile environments

Communication

Job description

SC Cleared Service Designer | Defence ProgrammeHybrid Working - Corsham£515 per day | Inside IR356 Month ContractActive SC Clearance Required

We are seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment.

This is an exciting opportunity for a Service Designer who thrives in complex delivery settings and can help shape end-to-end services that meet user needs while supporting organisational and operational objectives.

Working as part of a multidisciplinary team, you'll collaborate closely with User Researchers, Product Managers, Business Analysts, Content Designers and Technical Architects to design and improve services that make a real impact.

The Role

• Design and map end-to-end services across multiple channels and touchpoints
• Apply service design techniques to understand user needs, business goals and operational requirements
• Create service blueprints, user journeys and ecosystem maps
• Facilitate workshops and collaborative design activities with stakeholders
• Identify opportunities for service improvement and transformation
• Work closely with delivery teams to ensure services are accessible, usable and effective
• Use research insights and evidence to inform design decisions
• Support service assessments and governance activities where required

Essential Skills & Experience

• Active SC Clearance (must be current and transferable)
• Proven experience delivering Service Design on government, defence or complex digital transformation programmes
• Strong understanding of user-centred and service design methodologies
• Experience producing service blueprints, journey maps and other service design artefacts
• Ability to influence stakeholders and build consensus across diverse teams
• Experience working within agile multidisciplinary environments
• Excellent communication, facilitation and stakeholder management skills

Desirable

• Previous experience within Defence, National Security or Secure Government environments
• Knowledge of GDS Service Standard and service assessment processes
• Experience working on large-scale digital transformation programmes
• Familiarity with complex operational or mission-critical services

Contract Details

Location: Hybrid working with regular attendance in Corsham

Rate: £515 per day

Contract Length: 6 Months

IR35 Status: Inside IR35

Clearance: Active SC Clearance required

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.