SC-Cleared IT Service Delivery Lead – Contract (Newcastle)

Randstad Technologies Recruitment; North East; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A well-established consultancy firm is seeking an experienced IT Service Delivery Lead to ensure successful execution of client contracts. Responsibilities include managing delivery aspects, implementing service improvements, leading teams, and collaborating with stakeholders. Active SC Clearance is required for this contract position based in Newcastle. The company values innovation and operational excellence.

Qualifications

• Proven experience in Client Delivery and Account Management at a senior level.
• Deep expertise in IT Service Delivery, including managing SLAs.
• Expert knowledge of ITSM methodologies.
• Active SC Clearance is mandatory.

Responsibilities

• Manage all aspects of delivery, ensuring we meet promises, stay on budget.
• Implement better ways to deliver services for higher quality.
• Guide, train, and motivate diverse delivery teams.
• Act as a key client partner to identify and secure new opportunities.
• Work directly with senior stakeholders to manage feedback.

Skills

Client Delivery

Account Management

IT Service Delivery

Service Level Agreements (SLAs)

IT Service Management (ITSM)

Job description

A well-established consultancy firm is seeking an experienced IT Service Delivery Lead to ensure successful execution of client contracts. Responsibilities include managing delivery aspects, implementing service improvements, leading teams, and collaborating with stakeholders. Active SC Clearance is required for this contract position based in Newcastle. The company values innovation and operational excellence.