SC 2nd Line IT Support Specialist (On-Site, Preston)

ECS Resource Group; Lancashire; On-site; GBP 37,000 - 48,000; Part time

Job summary

ECS Resource Group is seeking an experienced IT Support Specialist for a contract role in Preston. The position is initially 6 months, requiring on-site work five days a week. The salary is 230 per day and inside IR35.

You will join the local team to provide Level 1 and 2 technical support, troubleshooting hardware, software, and Windows OS issues, and manage tickets in ServiceNow. Ideal candidates will hold SC Clearance, ITIL Foundation, and have proven Service Desk/L2 support experience,

Qualifications

• SC Clearance (current)
• ITIL Foundation qualification (or higher)
• Evidence of Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support role
• Experience using ServiceNow, especially Reporting & Dashboarding
• Ability to diagnose hardware and Windows OS issues

Responsibilities

• Provide Levels 1 & 2 support to users.
• Undertake diagnostics & troubleshooting for hardware, software, OS & basic connectivity (LAN/WIFI).
• Use ServiceNow to log, track & manage the lifecycle of tickets.

Skills

Customer service

Troubleshooting

Service desk experience

ServiceNow reporting

L1/L2 support

Education

ITIL Foundation

Tools

ServiceNow

Job description

ECS Resource Group is seeking an experienced IT Support Specialist for a contract role in Preston. The position is initially 6 months, requiring on-site work five days a week. The salary is 230 per day and inside IR35.

You will join the local team to provide Level 1 and 2 technical support, troubleshooting hardware, software, and Windows OS issues, and manage tickets in ServiceNow. Ideal candidates will hold SC Clearance, ITIL Foundation, and have proven Service Desk/L2 support experience,