SC Cleared ICT Engineer - 2nd Line Support Pro

Click; East Hagbourne; On-site; GBP 45,000 - 65,000; Full time

Job summary

Click in the United Kingdom is seeking an SC Cleared ICT Engineer to join an on-site team in Didcot. You will be part of a national 2nd Line Support group, handling incidents, requests, and technical troubleshooting for Windows environments and collaboration tools.

The role requires ITIL practice familiarity, strong customer service, and the ability to work with remote teams when needed. This umbrella contract is Inside IR35 and focuses on reliable ICT service delivery across multiple locations.

Qualifications

• SC Cleared requirement.
• On-site role in Didcot, UK.
• Umbrella contract; Inside IR35.

Responsibilities

• Provide frontline and second-line ICT support to end users and troubleshoot Windows OS and collaboration tools.
• Assist with network connectivity setup and troubleshooting within labs and offices.
• Adhere to ITIL incident, request, change and problem management processes.

Skills

ITIL processes

Customer service

Team collaboration

Tools

Windows OS

Active Directory

MS Teams

Networking

Job description

Click in the United Kingdom is seeking an SC Cleared ICT Engineer to join an on-site team in Didcot. You will be part of a national 2nd Line Support group, handling incidents, requests, and technical troubleshooting for Windows environments and collaboration tools.

The role requires ITIL practice familiarity, strong customer service, and the ability to work with remote teams when needed. This umbrella contract is Inside IR35 and focuses on reliable ICT service delivery across multiple locations.