SC Cleared IT Support Specialist

Advanced Resource Managers Ltd; Lancashire; On-site; GBP 30,000 - 45,000; Full time

Job summary

Advanced Resource Managers Ltd seeks an SC-cleared IT Support Specialist for on-site duties in a Defence environment. You will deliver Level 1 and 2 support, troubleshoot devices, manage ServiceNow tickets, and own laptop builds and deployment in a UK-wide team.

The role requires strong communication, independent working style, and UK-hours flexibility. Active SC Clearance is essential; market-rate compensation applies.

Qualifications

• Active SC Clearance required; Defence environment experience preferred.
• Experience in IT Service Desk or L2 support with hands-on laptop issues.
• Strong knowledge of Windows OS, hardware/software troubleshooting.
• Experience building/deploying laptops and managing incidents via ITSM.
• Experience with ServiceNow reporting and dashboards.
• Excellent communication and stakeholder management abilities.
• Ability to work independently on-site in the UK hours.
• ITIL Foundation or higher is desirable.

Responsibilities

• Provide on-site L1/L2 IT support to users in a Defence environment.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Log and manage incidents via ServiceNow with updates.
• Own end-to-end laptop builds, configuration and deployment.
• Coordinate laptop stock, patches, and secure equipment return.
• Produce reports/dashboards for local support performance.

Skills

Active SC Clearance

L1/L2 IT support

Laptop troubleshooting

Windows OS

ServiceNow reporting

ITSM workflows

Stakeholder management

On-site work

Tools

ServiceNow

Job description

SC Cleared IT Support Specialist

6 Months

Fully on-site in Warton, Lancashire

£Market Rate (Inside IR35)

***Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen***

My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment.

You will act as the primary on-site IT support contact, providing hands‑on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment.

Key Responsibilities

On-Site L1/L2 Technical Support

• Provide hands‑on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance.
• Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
• Log, manage and resolve incidents and service requests through ServiceNow.
• Ensure tickets are accurately documented and users receive regular updates.
• Resolve technical issues locally wherever possible, escalating more complex incidents when required.

Device Builds & Deployment

• Take ownership of the end-to-end laptop build, configuration and deployment process.
• Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices.
• Manage routine patches, updates and device maintenance.
• Coordinate hardware logistics, including the secure return of faulty equipment.

ServiceNow & Reporting

• Utilise ServiceNow to manage incidents, service requests and operational reporting.
• Produce reports and dashboards to provide visibility of local support performance.
• Identify opportunities to improve service delivery and operational efficiency.
• Work closely with the wider Service Operations team to ensure consistent support standards.

Essential Skills & Experience

• Active SC Security Clearance - Essential.
• Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position.
• Strong hands‑on experience troubleshooting laptops, hardware, software and Windows operating systems.
• Practical experience building, configuring and deploying laptops.
• Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
• Experience managing incidents and service requests through an ITSM platform.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fully on-site support environment.
• Flexibility to align with UK working hours when required.

Desirable

• ITIL Foundation certification or higher.
• Experience with device provisioning and near-zero-touch deployment processes.
• Experience supporting users within Defence or other highly secure environments.
• Experience working within international or multi-site IT support teams.
• Professional working proficiency in English alongside the relevant local language.