Onsite 3rd-Line Citrix SME – Preston | SC Cleared

Randstad Technologies Recruitment; Preston; On-site; GBP 101,000 - 129,000; Full time

Job summary

Randstad Technologies Recruitment is seeking a Third Line Citrix SME (SC Clearance transferable) for an onsite contract in Preston, UK. The role focuses on Citrix infrastructure stability, performance optimization, and scalability within UK Secure Client environments.

You will act as a technical authority, lead high-tier support, and work with cross-functional teams to deliver robust Citrix solutions while adhering to ITIL and service management practices.

Qualifications

• Demonstrated background operating in a 3rd Line Support or SME capacity.
• In-depth Citrix knowledge including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC.
• Experience with Windows Server environments, AD, GPO, and FSLogix profile management.

Responsibilities

• Serve as the primary technical escalation point and SME for Citrix infrastructure.
• Provide advanced 3rd-line technical support for complex incidents and problem management lifecycles.
• Lead troubleshooting and root-cause analysis for critical issues across Citrix platforms.
• Configure, optimize, and maintain Citrix policies and end-user experience settings.
• Partner with architecture and engineering teams to design, deploy robust Citrix solutions.
• Execute regular patching, component upgrades, and platform migrations.
• Address defect management and lead technical assurance activities.
• Engage with internal teams and external customer stakeholders.
• Uphold ITIL and service management standards.

Skills

ITIL processes

Tools

Citrix Virtual Apps and Desktops

Citrix Cloud

NetScaler ADC

Workspace Environment Management

Windows Server

Active Directory

Group Policy

FSLogix

VMware

Hyper-V

XenServer

Ivanti

Becrypt

SysTrack

Nexthink

Job description

Randstad Technologies Recruitment is seeking a Third Line Citrix SME (SC Clearance transferable) for an onsite contract in Preston, UK. The role focuses on Citrix infrastructure stability, performance optimization, and scalability within UK Secure Client environments.

You will act as a technical authority, lead high-tier support, and work with cross-functional teams to deliver robust Citrix solutions while adhering to ITIL and service management practices.