SC Cleared IT Support Specialist

Advanced Resource Managers Ltd; Warton; On-site; GBP 36,000 - 48,000; Full time

Job summary

Advanced Resource Managers Ltd. seeks an SC-cleared IT Support Specialist for on-site, 6-month assignment in Warton, Lancashire. You will provide Level 1 and Level 2 IT support within a major Defence environment and work closely with the UK-based Service Operations team.

You will troubleshoot hardware and software, manage ServiceNow incidents, and take ownership of local laptop builds, configuration and deployment, ensuring secure, timely service delivery.

Qualifications

• Active SC Security Clearance is essential.
• Experience in IT service desk, desktop support or L2 support.
• Hands-on laptop hardware/software troubleshooting.
• Knowledge of ServiceNow reporting and dashboards.
• Ability to work on-site in a fully on-site environment and UK hours.

Responsibilities

• Provide hands-on Level 1 and Level 2 IT support on-site to users.
• Diagnose and troubleshoot hardware, software, Windows OS and basic network issues.
• Log, manage and resolve incidents through ServiceNow; keep users updated.

Skills

Active SC Clearance

IT Service Desk

L2 Support

Laptop troubleshooting

ServiceNow

Incident management

Stakeholder management

On-site support

Tools

ServiceNow

Job description

SC Cleared IT Support Specialist

6 Months

Fully on-site in Warton, Lancashire

£Market Rate (Inside IR35)

***Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen***

My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment. You will act as the primary on-site IT support contact, providing hands‑on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment.

Key Responsibilities

On‑Site L1/L2 Technical Support

• Provide hands‑on Level 1 and Level 2 IT support to users, including walk‑up and scheduled assistance.
• Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
• Log, manage and resolve incidents and service requests through ServiceNow.
• Ensure tickets are accurately documented and users receive regular updates.
• Resolve technical issues locally wherever possible, escalating more complex incidents when required.

Device Builds & Deployment

• Take ownership of the end‑to‑end laptop build, configuration and deployment process.
• Prepare and maintain pre‑configured laptop stock to enable rapid replacement of faulty devices.
• Manage routine patches, updates and device maintenance.
• Coordinate hardware logistics, including the secure return of faulty equipment.

ServiceNow & Reporting

• Utilise ServiceNow to manage incidents, service requests and operational reporting.
• Produce reports and dashboards to provide visibility of local support performance.
• Identify opportunities to improve service delivery and operational efficiency.
• Work closely with the wider Service Operations team to ensure consistent support standards.

Essential Skills & Experience

• Active SC Security Clearance - Essential.
• Proven experience in an IT Service Desk, Desktop Support, Walk‑up Tech Bar or L2 Support position.
• Strong hands‑on experience troubleshooting laptops, hardware, software and Windows operating systems.
• Practical experience building, configuring and deploying laptops.
• Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
• Experience managing incidents and service requests through an ITSM platform.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fully on‑site support environment.
• Flexibility to align with UK working hours when required.

Desirable

• ITIL Foundation certification or higher.
• Experience with device provisioning and near‑zero‑touch deployment processes.
• Experience supporting users within Defence or other highly secure environments.
• Experience working within international or multi‑site IT support teams.Professional working proficiency in English alongside the relevant local language.