SC 2nd Line Support Engineer

ECS Resource Group; Preston; On-site; GBP 36,000 - 49,000; Full time

Job summary

ECS Resource Group is seeking an IT Support Specialist on a contract basis in Preston. The role focuses on delivering Levels 1 and 2 support from a local team, diagnosing hardware and Windows OS issues, and using ServiceNow for ticket lifecycle management.

The contract is initially six months with potential extension. Applicants should hold SC Clearance, ITIL Foundation, and have evidence of frontline service desk experience.

Qualifications

• Experience in Level 1 & 2 support in a Service Desk environment.
• ITIL Foundation qualification or higher.
• Evidence of Level 1 & 2 technical assistance in a Service Desk or similar role.

Responsibilities

• Provide Levels 1 & 2 IT support to users as part of Local Support Team.
• Diagnose hardware, software, OS and basic connectivity issues (LAN/WiFi).
• Log, track and manage ticket lifecycle using ServiceNow.

Skills

Service Desk L2

Windows OS troubleshooting

Hardware diagnostics

ServiceNow reporting

Education

ITIL Foundation

SC Clearance

Tools

ServiceNow

Job description

IT Support Specialist (Contract)

Preston, (full time & 5 days on site)

Contract: Initially 6 months - starting imminently

Salary £230 per day (inside IR35 only)

Are you an experienced IT Support Specialist who enjoys building strong customer relationships, improving service performance and taking ownership when challenges arise?

Previous experience:

• Do you hold current SC Clearance?
• Do you hold an ITIL Foundation qualification (or higher)?
• Can you evidence Level 1 & 2 technical assistance in a Service Desk/Walk Up Tech Bar/L2 Technical Support role?
• Do you have experience of using ServiceNow, (especially Reporting & Dashboarding)?
• Are you able to diagnose hardware and Windows OS issues?

I am recruiting for a prominent client who is looking for a Support Specialist who has all of the above! With an initial 6 month contract period, this could be extended, (to be confirmed)

Responsibilities:

• You’ll be part of the Local Support Team, providing Levels 1 & 2 support to users.
• Undertake diagnostics & troubleshooting for: hardware, software, OS & basic connectivity, (LAN/WIFI)
• Use ServiceNow to log, track & manage the lifecycle of tickets.