SaT Operations Manager- Assistant Director- CBS- Belfast

EY; Belfast; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global consulting firm is seeking an Assistant Director for its Core Business Services in Belfast. The role involves supporting operational excellence and driving business performance while ensuring compliance with internal policies. Key responsibilities include managing talent, evaluating financial targets, and improving operational processes. The ideal candidate should possess strong communication skills, an analytical mindset, and experience in team management. This position offers an opportunity to build a distinctive career in a diverse and inclusive culture.

Qualifications

• Experience managing teams and influencing stakeholders.
• Ability to interpret data and drive business decisions.
• Strong policy application skills.

Responsibilities

• Support the Service Line Operations Director.
• Drive business performance and ensure compliance.
• Evaluate performance against financial targets.

Skills

Strong communication skills

Analytical mindset

Attention to detail

Proactive self-starter

Relationship building

Team management

Confident and resilient

Proficient in Excel and PowerPoint

Tools

PowerBI

Job description

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Assistant Director – Core Business Services – Belfast

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

UKI Strategy & Transactions (“SaT”) Service Line Operations Manager – Job Description

Job Purpose

The Service Line Operations Manager plays a pivotal role in supporting the Service Line Operations Director (“SLOD”) and leadership team. This position is responsible for driving business performance, ensuring compliance with internal policies, and delivering on strategic priorities. The role requires close collaboration with service line leadership, operational support teams, and cross-functional stakeholders to achieve financial, operational, and people-related objectives.

Core Responsibilities

This varied role will primarily support the SaT service line, but with additional cross service line responsibility for Expense Approvals and compliance with policy.

Operational Excellence

• Collaborate with operational support teams to deliver required service levels and meet business targets.
• Drive improvements in areas such as working capital, resourcing, recruitment, and talent management.
• Lead or support miscellaneous operational, tactical, and strategic projects as required.

Business Performance & Financial Management

• Evaluate and report on performance against financial targets and key drivers (e.g., pricing, revenue, utilization).
• Project manage business improvement initiatives and annual strategic/financial planning processes.
• Provide insight and analysis using management information (MI) reports to leadership at regular review meetings.

People Management & Talent

• Support the execution of performance development and management processes across UKI SaT.
• Partner with the Talent function on pay review processes and Talent strategy.
• Involvement in recruitment planning, including identifying and approving searches and offers.

ExpenD – Expenses preapproval & Compliance

• Act as a “Level 2” expense approver for ExpenD. This will entail reviewing requests escalated from “Level 1” approvers, which may include:
  • Preapproval requests for out of policy items
  • Preapproval requests for expenses above certain thresholds
  • Checking adherence to the Travel & Expense policy
  • Checking adherence to the Hospitality, Gifts & Favours policy (where relevant)
• Alongside other Level 2 approvers provide support and guidance to Level 1 approvers.
• Work with other expense approvers to ensure a consistent experience is received by client servers on submission of an ExpenD preapproval request.
• Provide insight and analysis to SLOD using ExpenD MI reports.
• Liaise with Risk Management, Talent, and Finance teams to address policy breaches and support investigations.

Skills & Attributes for Success

• Strong communication and stakeholder management skills, with the ability to influence at all levels.
• Analytical mindset with the ability to interpret data, identify trends, and drive business decisions.
• Attention to detail and strong policy application skills.
• Proactive, self-starter with business acumen and the ability to work independently.
• Relationship builder, able to work across functional silos and coach others to deliver solutions.
• Experience of managing teams.
• Confident, resilient, and able to bring fresh insight to business challenges.
• Proficient in Excel, Powerpoint and comfortable navigating PowerBI dashboards (creation not required).

Reporting Line

Reports to: Service Line Operations Director
Works closely with: Sub-Service Line Leaders, Senior Operations Managers, Talent, Risk Management, Finance, and other operational support team.

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