SARC Patient Crisis Worker

NHS; Cobham; On-site; GBP 38,000 - 48,000; Part time

Job summary

A national health service provider is seeking a Patient Crisis Worker to join their team in Cobham, England. This role involves providing essential support to victims of sexual assault and coordinating patient care during forensic examinations. The ideal candidate should possess experience in supportive environments and a compassionate approach. Responsibilities include managing patient visits, delivering advocacy, and follow-up support. Join a team dedicated to empowering service users on their healing journey.

Benefits

Enhanced sickness pay scheme

6 weeks annual leave

Pension Scheme

Employee Assistant Programme

Qualifications

• Experience in a supportive or customer-focused environment is essential.
• Knowledge of confidentiality practices is required.
• A UK driving license and vehicle access may be necessary.

Responsibilities

• Provide telephone information and support to patients and families.
• Manage coordination of patient visits for forensic examinations.
• Deliver advocacy support ensuring a compassionate approach.

Skills

Experience working in a supportive or customer‑focused environment

Knowledge and understanding of confidentiality

Compassionate approach to supporting victims

Education

Advanced DBS and level 2 Police vetting

Job description

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities.

The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Main duties of the job

Location: Surrey SARC, and additional locations through the South East

Shift rates Monday to Thursday £45.84 (20.00 to 08.00 -Friday night finishing at 09.00); and Friday £49.66 Saturday and Sunday 09.00 to 17.00; 17.00 to 01.00; 01.00 to 09.00 - £40.24 Hourly rate for attendance over 3 hours - £15.85

Bank role.

Shift Pattern: On calls hours, nights, weekends and bank holidays

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

About us

Founded by passionate clinicians on a mission to provide expert patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.

A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

Key Responsibilities will include:

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure.

The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient‑centred approach, while maintaining high standards through Anti‑Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero‑hour SPCW, support outreach programmes to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.

These activities include:

• Training and competency assessing new SPCW in forensic cleaning.
• Book in forensic consumables ensuring acceptance testing and inventory management is complete.
• Assist with DNA Environmental Monitoring where applicable.
• Auditing anti‑contamination processes.
• Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow‑up calls, regular check‑ins, and coordinating onward referrals, such as housing support, as part of a six‑week patient case management programme.

The SPCW will offer sensitive and non‑judgemental support, empowering service users to regain control, rebuild their self‑esteem, and progress positively in their recovery journey.

Company benefits

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year’s service
• Enhanced Neonatal/Adoption Pay after 1 year’s service
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one year’s service

Person Specification

Qualifications

• Experience working in a supportive or customer‑focused environment.
• Knowledge and understanding of confidentiality.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC’s, therefore a UK driving licence is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.