SAP Utilities Functional Consultant - Retail

Pertemps; Cricklade; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

A leading utilities provider in the UK is seeking an experienced SAP Utilities Functional Consultant to join their Retail team. This role involves delivering high-quality SAP solutions, focusing on process analysis, design, and testing. You will need a strong understanding of SAP IS-U Billing and an ability to translate business requirements into functional solutions. Competitive salary up to £70,000, along with benefits including generous annual leave and a pension scheme, making it a rewarding opportunity.

Benefits

Competitive salary

Annual Leave - 26 days holiday

Performance-related pay

Generous Pension Scheme

Wellbeing and health benefits

Qualifications

• Strong ability to understand and translate business requirements.
• Experience with process flows and functional designs.
• Specialist knowledge of SAP IS-U Billing, including Master Data and Rate Structures.

Responsibilities

• Coordinate with Business Process Owners for alignment.
• Drive process improvement through training and upskilling.
• Support during production incidents and create functional designs.

Skills

Strong ability to translate business requirements

Experience creating delivery artefacts

Specialist knowledge of SAP IS-U Billing

Knowledge of Customer Services integration with CRM

Experience in configuring business and technical master data

Tools

SAP IS-U Billing

ABAP

Job description

SAP Utilities Functional Consultant – Retail

We are looking for an experienced SAP Utilities Functional Consultant to join our Retail team and play a key role in delivering high-quality SAP solutions that support our digital transformation agenda.

In this role, you will bring strong expertise across process analysis, solution and system design, configuration, testing, implementation, and user enablement.

You will also partner with Business Stakeholders to adopt SAP best‑practice processes wherever possible, applying customisation only where it delivers clear business differentiation.

What you’ll be doing

• Coordinate closely with Product Owners and Business Process Owners to ensure alignment between business processes and solution design.
• Work collaboratively with Business Process Owners to drive continuous process improvement, including training and upskilling activities.
• Take a hands‑on role in system configuration and functional testing.
• Provide specialist support during production incidents, including triage and resolution.
• Create, manage, and maintain delivery artefacts, including functional designs and process documentation.
• Support high‑quality delivery across the SAP Utilities Retail landscape.

Location & working pattern

• Base location: Hybrid – Walnut Court, SN2 8BN
• Working pattern: 36 hours per week

Essential experience and skills

To succeed in this role, you will have:

• Strong ability to understand business requirements and translate them into functional solutions, specifications, and system configurations.
• Experience creating delivery artefacts, including process flows, functional designs, and design documentation.
• Specialist knowledge of SAP IS-U Billing, including:
  • Master Data
  • Rate Structures
  • Budget Billing
  • Payment & Instalment Plans
  • Exception Management
  • Invoice Management
• Knowledge of Customer Services integration with CRM platforms.
• Understanding of Finance Contract Accounting (FI-CA).
• Experience in configuring and setting up business and technical master data.
• Knowledge of IDE and market flows, including MOSL.

Desirable experience

• Experience working in Agile delivery environments.
• Exposure to S/4HANA upgrade programmes.
• Foundational knowledge of ABAP.
• Experience with systems and third‑party integrations.
• Knowledge of SAP Utilities implementations within the UK water industry.

What’s in it for you?

• Competitive salary of up to £70,000 per annum, depending on experience.
• Annual Leave – 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a wide range of benefits to support health, wellbeing, and finances – from annual health MOTs and physiotherapy to Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day for water supply. We aim to build a better future for all – for our customers, communities, people, and the planet. Our mission is to deliver reliable, sustainable water services while protecting the environment.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.