SAP Customer Service Administrator – Hybrid (12m)

Office Angels; Folkestone; Hybrid; GBP 20,664 - 22,041; Full time

Benefits offered by this job

Weekly Pay

28 days annual leave

Well‑being platforms

Discount schemes

Eyecare vouchers

Job summary

Office Angels is seeking a Customer Service Administrator with SAP expertise to support a global business. The role is based in Folkestone with the option to work from home one day per week on a 12-month temporary contract, potentially leading to a permanent position.

You will manage customer inquiries, maintain accurate records, and collaborate with shipping teams to ensure smooth operations. A strong focus on service quality and relationship building is essential.

Qualifications

• Experience in business‑to‑business customer service or account management.
• Proficient in using SAP.
• Excellent IT skills with meticulous eye for detail.

Responsibilities

• Build strong relationships with business customers and provide outstanding service.
• Handle enquiries from internal and external customers.
• Provide quick and efficient responses to change requests.
• Create debit and credit notes for customers.
• Handle customer complaints and ensure satisfactory resolution.
• Process returns and refunds and update records.
• Identify opportunities for improving the customer service process.
• Coordinate with shipping and warehouse, updating stock reports.
• Act on customer feedback to improve service.

Skills

SAP

B2B service

IT skills

Job description

Office Angels is seeking a Customer Service Administrator with SAP expertise to support a global business. The role is based in Folkestone with the option to work from home one day per week on a 12-month temporary contract, potentially leading to a permanent position.

You will manage customer inquiries, maintain accurate records, and collaborate with shipping teams to ensure smooth operations. A strong focus on service quality and relationship building is essential.