Sales Administrator

Michael Page; Belper CP; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Work from home 1 day

Job summary

Michael Page is recruiting a Sales Administrator in the United Kingdom to join the order-to-cash team. You will process purchase orders, raise POs for third parties in SAP, manage stock and logistics, and liaise with commercial and sales teams.

You will deliver excellent customer service via phone and email, maintain CRM records, handle returns, and identify opportunities to promote additional products. The role offers 4 days in the office and 1 day from home, 30 hours possible, and a 12-month

Qualifications

• Experience in order-to-cash processes.
• Strong communication via phone and email.
• Proactive and able to solve problems.
• Experience using SAP for processing POs and orders.

Responsibilities

• Work as part of the order-to-cash team.
• Process purchase orders and raise POs for third parties in SAP.
• Liaise with commercial and sales teams.
• Handle stock and logistics and fulfilment.
• Deliver excellent customer service via multiple channels.
• Maintain and update customer records in the CRM.
• Handle returns and refunds per policies.
• Escalate complex queries as needed.

Skills

SAP

Customer service

Order processing

Cross-functional teamwork

Tools

CRM

Job description

Client Details

Our client, a global business with a market leading reputation, is recruiting a Sales Administrator. This company are known for innovation, technical expertise and being an excellent employer. You need a car to get to this location.

Description

• Working as part of the order to cash team.
• Dealing with purchase orders, processing the PO in SAP, raising PO's for 3rd parties.
• Liaise heavily with commercial and sales teams.
• Deal with stock and logistics.
• Deliver exceptional customer service via phone, email, and other communication channels.
• Use the SAP system effectively.
• Respond to customer enquiries, providing accurate and timely information on products and services.
• Resolve customer issues and complaints efficiently, ensuring a positive customer experience.
• Process customer orders accurately and coordinate fulfilment requirements.
• Maintain and update customer records within the CRM system.
• Handle returns and refund requests in line with company policies and procedures.
• Escalate complex queries or issues to the appropriate departments when necessary.
• Identify opportunities to promote additional products and services that meet customer needs.
• Work collaboratively with internal teams to ensure high levels of customer satisfaction and service delivery.

Profile

This role would suit someone who wants to move beyond processing orders and answering queries. You'll need to be proactive, curious, take ownership and accountability, and really excel at customer relationships, solving problems and proactively driving things forward. SAP system experience would be a big advantage.

Job Offer

An annual salary equivalent to £30-33k.

25 days holiday plus all bank holidays.

Client would consider someone working 30 hours.

Standard working hours are 37.5 per week, example 8-4 or 9-5.

4 days in the office per week with 1 day working from home (there is the potential for 2 days from home).

This is a temporary contract initially for 12 months but is very likely to go on for longer or in future become a permanent position.

People and Diversity

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.