Sales Administrator

Michael Page; East Midlands; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

2 days from home potential

Job summary

Michael Page is seeking a Sales Administrator for a Derbyshire-based global business. The role sits in the order-to-cash team, handling POs, SAP processing, stock and logistics, and delivering excellent customer service.

You will liaise with sales and commercial teams, maintain CRM records, respond to inquiries, and escalate issues when needed. The position is initially 12 months, with potential for extension or permanence.

Qualifications

• Experience with order-to-cash processes and SAP is preferred.
• Strong customer service and communication skills.
• Proactive, takes ownership and drives improvements.

Responsibilities

• Process POs and 3rd party POs in SAP.
• Coordinate fulfilment, stock and logistics.
• Maintain CRM records and handle returns/refunds.

Skills

Customer relationship management

Problem solving

Communication

Ownership

Tools

SAP

CRM system

Job description

Our client, a global business with a market leading reputation, is recruiting a Sales Administrator. This company are known for innovation, technical expertise and being an excellent employer. You need a car to get to this location.

Client Details

This role is working for a global business based in Derbyshire. The role would initially be temporary for 12 months, but is highly likely to be extended beyond that and could in future become a permanent role.

Description

Working as part of the order to cash team.

Dealing with purchase orders, processing the PO in SAP, raising PO's for 3rd parties.

Liaise heavily with commercial and sales teams.

Deal with stock and logistics.

Deliver exceptional customer service via phone, email, and other communication channels.

Use the SAP system effectively.

Respond to customer enquiries, providing accurate and timely information on products and services.

Resolve customer issues and complaints efficiently, ensuring a positive customer experience.

Process customer orders accurately and coordinate fulfilment requirements.

Maintain and update customer records within the CRM system.

Handle returns and refund requests in line with company policies and procedures.

Escalate complex queries or issues to the appropriate departments when necessary.

Identify opportunities to promote additional products and services that meet customer needs.

• Work collaboratively with internal teams to ensure high levels of customer satisfaction and service delivery.

Profile

• This role would suit someone who wants to move beyond processing orders and answering queries. You'll need to be proactive, curious, take ownership and accountability, and really excel at customer relationships, solving problems and proactively driving things forward. SAP system experience would be a big advantage.

Job Offer

• An annual salary equivalent to 30-33k.
• 25 days holiday plus all bank holidays.
• Client would consider someone working 30 hours.
• Standard working hours are 37.5 per week, example 8-4 or 9-5.
• 4 days in the office per week with 1 day working from home (there is the potential for 2 days from home).
• This is a temporary contract initially for 12 months but is very likely to go on for longer or in future become a permanent position.