Customer Service Administrator | SAP | 1 day WFH

Office Angels; Folkestone; Hybrid; GBP 20,664 - 22,041; Full time

Benefits offered by this job

Weekly Pay

28 days annual leave

Well‑being platforms

Discount schemes

Eyecare vouchers

Job summary

Office Angels is seeking a Customer Service Administrator with SAP expertise to support a global business. The role is based in Folkestone with the option to work from home one day per week on a 12-month temporary contract, potentially leading to a permanent position.

You will manage customer inquiries, maintain accurate records, and collaborate with shipping teams to ensure smooth operations. A strong focus on service quality and relationship building is essential.

Qualifications

• Experience in business‑to‑business customer service or account management.
• Proficient in using SAP.
• Excellent IT skills with meticulous eye for detail.

Responsibilities

• Build strong relationships with business customers and provide outstanding service.
• Handle enquiries from internal and external customers.
• Provide quick and efficient responses to change requests.
• Create debit and credit notes for customers.
• Handle customer complaints and ensure satisfactory resolution.
• Process returns and refunds and update records.
• Identify opportunities for improving the customer service process.
• Coordinate with shipping and warehouse, updating stock reports.
• Act on customer feedback to improve service.

Skills

SAP

B2B service

IT skills

Job description

Customer Service Administrator – SAP User

Location: Folkestone, Kent (1 day WFH)

Salary: £15ph to £16ph

Term: 12 month temporary contract

Hours: Monday to Friday, 37hrs a week

Office Angels will support a global business in its search for a Customer Service Administrator. This temporary contract for 12 months may lead to a permanent role. The role is based in modern offices in Folkestone with free parking, and the option to work from home 1 day a week.

Responsibilities

• Build strong relationships with business customers, providing an unparalleled level of service
• Handle enquiries from internal and external customers
• Provide a quick and efficient response to change requests
• Create debit and credit notes for customers
• Handle customer complaints, ensuring satisfaction with the resolution
• Process returns and refunds
• Update and maintain accurate customer records
• Identify opportunities for improvement within the customer service team
• Work closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively ask for and act on customer feedback

Requirements

• Experience in business‑to‑business customer service or account management
• Proficient in using SAP
• Experience in shipping or logistics (not mandatory)
• Excellent IT skills with meticulous eye for detail

Benefits

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well‑being platforms

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.