Hybrid Service Coordinator - Customer Support

Morgan McKinley (Guildford); Manchester; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site parking

Job summary

We have a fantastic opportunity in Manchester for a Service Coordinator to join a global organisation. The role is Monday to Friday, 9:00am–5:30pm with 3 days in the office and 2 days from home after training, on a 3-month temporary contract with a strong extension potential.

Responsibilities include handling service requests, coordinating with engineers, preparing quotations, and maintaining SAP records. The ideal candidate will have customer support or admin experience and be highly organised

Qualifications

• Previous experience in a customer support or administrative role.
• Familiarity with SAP, CRM, Salesforce or similar business systems.
• Strong communication skills, both written and verbal.
• Highly organised with strong prioritisation skills.
• Detail-focused with a commitment to accuracy in a fast-paced environment.
• Demonstrated commitment to delivering excellent customer service.

Responsibilities

• Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site
• Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed
• Prepare and issue quotations in line with customer requirements
• Respond to customer enquiries via telephone and email in a timely manner
• Maintain accurate records in SAP

Skills

Customer support

Administrative

Strong communication

Organised

Attention to detail

SAP

CRM

Salesforce

Tools

SAP

CRM

Salesforce

Job description

We have a fantastic opportunity in Manchester for a Service Coordinator to join a global organisation. The role is Monday to Friday, 9:00am–5:30pm with 3 days in the office and 2 days from home after training, on a 3-month temporary contract with a strong extension potential.

Responsibilities include handling service requests, coordinating with engineers, preparing quotations, and maintaining SAP records. The ideal candidate will have customer support or admin experience and be highly organised