Finance Assistant

Confidential; East Midlands; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Hybrid work

Job summary

Michael Page is recruiting a Customer Experience Representative for a global business based in Derbyshire. The role sits in the order to cash team, handling POs in SAP, coordinating fulfilment and delivering excellent service across phone, email and other channels.

This temporary position lasts 12 months with potential extension; standard hours are 37.5 per week. 4 days in the office with 1 day from home, with potential for 2 days home-based.

Qualifications

• Proactive and takes ownership of customer issues.
• Strong problem-solving and relationship-building skills.
• Ability to drive improvements and take initiative.
• Excellent communication with customers via multiple channels.

Responsibilities

• Process POs in SAP and raise POs for 3rd parties.
• Deal with stock and logistics.
• Deliver exceptional customer service via phone, email, and other channels.
• Respond to customer enquiries with accurate information.
• Resolve customer issues and complaints efficiently.
• Maintain and update customer records in the CRM system.
• Handle returns and refunds per policy.
• Escalate complex queries to appropriate departments.
• Identify opportunities to promote additional products and services.

Skills

Customer service

Order processing

Problem solving

Communication skills

Tools

SAP

CRM software

Job description

Our client, a global business with a market leading reputation, is recruiting a Customer Experience Representative. This company are known for innovation, technical expertise and being an excellent employer.

Client Details

This role is working for a global business based in Derbyshire. The role would initially be temporary for 12 months, but is highly likely to be extended beyond that and could in future become a permanent role.

Description

Working as part of the order to cash team.

Dealing with purchase orders, processing the PO in SAP, raising PO's for 3rd parties.

Liaise heavily with commercial and sales teams.

Deal with stock and logistics.

Deliver exceptional customer service via phone, email, and other communication channels.

Use the SAP system effectively.

Respond to customer enquiries, providing accurate and timely information on products and services.

Resolve customer issues and complaints efficiently, ensuring a positive customer experience.

Process customer orders accurately and coordinate fulfilment requirements.

Maintain and update customer records within the CRM system.

Handle returns and refund requests in line with company policies and procedures.

Escalate complex queries or issues to the appropriate departments when necessary.

Identify opportunities to promote additional products and services that meet customer needs.

Work collaboratively with internal teams to ensure high levels of customer satisfaction and service delivery.

Profile

This role would suit someone who wants to move beyond processing orders and answering queries. You'll need to be proactive, curious, take ownership and accountability, and really excel at customer relationships, solving problems and proactively driving things forward. SAP system experience would be a big advantage.

Job Offer

• An annual salary equivalent to 30-33k.
• 25 days holiday plus all bank holidays.
• Client would consider someone working 30 hours.
• Standard working hours are 37.5 per week, example 8-4 or 9-5.
• 4 days in the office per week with 1 day working from home (there is the potential for 2 days from home).
• This is a temporary contract initially for 12 months but is very likely to go on for longer or in future become a permanent position.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.