Hybrid Customer Service Operations Coordinator (SAP & Excel)

People First Supply Chain; Newcastle upon Tyne; On-site; GBP 17,412 - 27,331; Full time

Job summary

A leading recruitment agency is looking for Customer Service Operations Support in Newcastle. This role requires strong customer service skills and proficiency in SAP and Excel. You will support the customer service team, manage order processing, and ensure data accuracy. The hybrid position involves working 2 days a week in the office. Ideal candidates have previous transport operations experience and excellent organizational skills. The salary ranges from £12.64 to £19.84 per hour.

Qualifications

• Experience in transport operations is preferred.
• Proficiency in MS Office including Excel and Outlook.
• Previous knowledge of SAP is highly valued.
• Ability to work autonomously and learn quickly.

Responsibilities

• Support day-to-day operations of the customer service team.
• Provide administrative support to the Order Management team.
• Resolve issues related to order receipt and delivery.
• Maintain excellent customer relationships with retail partners.
• Ensure compliance with company policies and data protection regulations.

Skills

Customer Service

SAP

Advanced Excel

Transport operations

Organizational skills

Analytical skills

Attention to detail

Problem-solving skills

Job description

A leading recruitment agency is looking for Customer Service Operations Support in Newcastle. This role requires strong customer service skills and proficiency in SAP and Excel. You will support the customer service team, manage order processing, and ensure data accuracy. The hybrid position involves working 2 days a week in the office. Ideal candidates have previous transport operations experience and excellent organizational skills. The salary ranges from £12.64 to £19.84 per hour.