Same-Day Access Hub Navigator & Admin Lead

Tower Hamlets Council; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tower Hamlets GP Care Group is recruiting a Same Day Access Hub Coordinator to act as a key contact for patients and practice teams, delivering high-quality reception, admin and coordination support across Primary Care Networks.

You will help ensure smooth day-to-day running of the service, support patient navigation and triage processes, book appointments, welcome patients and maintain EMIS records.

Responsibilities

• Supporting patients to access appropriate same-day services, advice and information.
• Supporting patient navigation and the administrative elements of the triage process, in line with agreed protocols.
• Booking patients into appropriate practice and NHS 111 appointment slots.
• Welcoming patients and recording their arrival accurately on the EMIS clinical system.
• Responding to patient enquiries and providing a professional, welcoming and helpful reception service.
• Completing administrative tasks and actions requested by GPs and other members of the clinical team.
• Supporting effective communication between patients, practices and the wider Same Day Access team.
• Gathering patient feedback to help us understand and improve the experience of people using the service.
• Accurately recording and collating activity and performance data to support monitoring, evaluation and continuous improvement of the Same Day Access Service.
• Providing general administrative and coordination support to ensure the service operates safely, efficiently and effectively.

Job description

Tower Hamlets GP Care Group is recruiting a Same Day Access Hub Coordinator to act as a key contact for patients and practice teams, delivering high-quality reception, admin and coordination support across Primary Care Networks.

You will help ensure smooth day-to-day running of the service, support patient navigation and triage processes, book appointments, welcome patients and maintain EMIS records.