NHS Patient Appointment Coordinator | Booking & Access

SAH Diagnostics; Newport; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Fixed-term contract

Office-based role

Supportive teams

Impact on NHS access

Job summary

SAH Diagnostics is seeking a Patient Booking Administrator to coordinate outpatient appointments, backfill cancellations, and maintain accurate pathway records using Trust systems. The role supports timely access to care and contributes to a smoother patient journey.

The position is office-based in Bristol, fixed-term for 6 months (37.5 hours/week) with potential extension, working alongside clinical and administrative teams to maximise clinic utilisation and reduce waiting times.

Qualifications

• Previous NHS administrative or patient booking experience.
• Experience using patient scheduling systems.
• Strong organisational and communication skills.
• Ability to manage high-volume workloads and competing priorities.
• Professional and compassionate approach.

Responsibilities

• Book outpatient appointments and procedure sessions.
• Backfill cancellations to maximise clinic utilisation.
• Maintain accurate patient records on Trust systems.
• Liaise with patients, clinicians and Trust teams.
• Support pathway coordination, scheduling, and tracking activity.
• Contribute to efficient service delivery and patient experience.

Skills

NHS admin

Scheduling systems

Organisational skills

Communication skills

Prioritisation

Job description

SAH Diagnostics is seeking a Patient Booking Administrator to coordinate outpatient appointments, backfill cancellations, and maintain accurate pathway records using Trust systems. The role supports timely access to care and contributes to a smoother patient journey.

The position is office-based in Bristol, fixed-term for 6 months (37.5 hours/week) with potential extension, working alongside clinical and administrative teams to maximise clinic utilisation and reduce waiting times.