IT Hub Administrator

Cardiff and Vale University Health Board; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

Healthwest Primary Care Network in Bristol seeks an IT Hub Administrator to provide hands-on IT and administrative support across four GP practices. You will handle service desk requests, support EMIS, Docman and Microsoft 365, aid with online patient services and data reporting, and help maintain practice systems.

You’ll join a proactive team, manage onboarding/offboarding, assist with NHS App queries and collaborate with external support providers to minimise disruption to staff and patient

Qualifications

• A-level or equivalent education.
• Experience communicating effectively with a range of people.
• Experience working in a team.
• Comfortable with IT and admin duties.
• Experience in primary care or health IT is a plus.
• Familiarity with EMIS Web back-end functions is beneficial.

Responsibilities

• Provide day-to-day IT and administrative support across GP practices.
• Triage and resolve IT issues via service desk; liaise with third-party support.
• Support EMIS resources, protocols, templates and documents.
• Run reports and perform data searches for patient or practice data.
• Assist with online patient services, NHS App and vaccination invitation programmes.
• Set up accounts and manage staff onboarding/offboarding.
• Maintain website and coordinate communications with patients.

Skills

IT literacy

Organised

Communication

Problem-solving

Teamwork

Reporting/data analysis

EMIS knowledge

Microsoft 365

Remote access/VPN

Education

A-level or equivalent

Tools

EMIS

Docman

Anima

Accurx

Microsoft 365

NHSmail/Smartcard

Job description

We are looking for a proactive and organised IT Hub Administrator to join the Healthwest Primary Care Network team in Bristol. This varied role is ideal for someone who enjoys problem-solving, working with technology and supporting others. You'll become part of a friendly IT Hub team helping our GP practices work effectively and ensuring staff have the systems and support they need to deliver excellent patient care., Working as part of the PCN IT Hub, you'll provide day-to-day technical and administrative support to colleagues across our GP practices. You'll help troubleshoot IT issues, respond to requests through our service desk and work with external support providers where needed, helping to keep disruption to staff and patient services to a minimum. Alongside IT support, you'll undertake a varied programme of administrative and data-related work, supporting areas such as reporting, patient communications, online services and practice processes. You'll work across our practice sites on a rota, managing both planned responsibilities and new requests as they arise., Our IT Hub provides technical, administrative and operational support across the PCN. The IT Hub Administrator role combines hands-on technical support with a varied range of administrative and data-related responsibilities. We are looking for someone who is IT literate, highly organised and an excellent communicator. You will need to be comfortable adapting to changing priorities, managing your own workload and solving problems as they arise. The IT Hub supports practice staff Monday to Friday during practice opening hours and may occasionally assist patients with appropriate technical queries, such as NHS App support.Staff submit IT issues and requests through our service desk. You will help triage and resolve these requests, minimising disruption to staff and patient care. Where an issue cannot be resolved directly, you will liaise with the appropriate third-party support provider.

• Supporting practice software, including EMIS, Docman, Anima, Accurx and Microsoft 365 applications
• Troubleshooting PCs, laptops, printers, webcams and other hardware
• Supporting telephony systems
• Supporting third-party clinical devices and software
• Assisting with remote access, including VPN and virtual desktop
• NHSmail and Smartcard support
• Managing software installation requests
• Website management
• Developing and managing EMIS resources, including protocols, templates, concepts and documents
• Supporting EMIS/SNOMED coding queries
• Building and running searches, reports and general analysis of patient or practice data
• Setting up accounts and providing IT induction for new starters
• Removing accounts and access for staff leavers
• Each member of the IT Hub has a regular workload alongside responding to day-to-day requests. Administrative responsibilities include:
• Running and exporting data from health record systems
• Sending SMS and letter invitations and communications to patients
• Supporting searches and electronic mailouts for research projects
• Processing patient requests for online access to medical records through the NHS App
• Running data-quality searches
• Processing Accurx questionnaire responses
• Running EMIS reports
• Supporting vaccination invitation programmes
• A sound education to A-level standard or equivalent, Experience communicating effectively with a range of people
• Experience working successfully as part of a team
• Be computer literate and confident using standard Microsoft Office applications, including Word and Excel
• Have excellent attention to detail and work accurately
• Have a planned and organised approach to your work
• Be able to prioritise your workload and meet deadlines
• Communicate IT updates and solutions clearly and concisely, including to colleagues who may be less confident using technology, Evidence of commitment to continuing professional development
• Administrative and/or technical support experience, ideally within primary care
• Experience working in a computer-based office environment
• Previous experience working within general practice
• Experience using the back-end functions of EMIS Web, including configuration, Population Reporting, protocols and documents
• Healthwest Primary Care Network brings together four Bristol GP practices: Pembroke Road Surgery, Whiteladies Medical Group, Students Health Service and The Family Practice. Our teams work collaboratively across the network to support the delivery of high-quality primary care to our patients.
• You’ll join a supportive, varied working environment where teamwork, initiative and continuous development are valued. The IT Hub works across all four practices, giving you the opportunity to build relationships with colleagues throughout the PCN and gain experience across a broad range of systems and services. We value people who are proactive, dependable and comfortable taking ownership of their work while being part of a wider team.