2 x Same Day Access Hub Coordinator

Tower Hamlets Council; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tower Hamlets GP Care Group is recruiting a Same Day Access Hub Coordinator to act as a key contact for patients and practice teams, delivering high-quality reception, admin and coordination support across Primary Care Networks.

You will help ensure smooth day-to-day running of the service, support patient navigation and triage processes, book appointments, welcome patients and maintain EMIS records.

Responsibilities

• Supporting patients to access appropriate same-day services, advice and information.
• Supporting patient navigation and the administrative elements of the triage process, in line with agreed protocols.
• Booking patients into appropriate practice and NHS 111 appointment slots.
• Welcoming patients and recording their arrival accurately on the EMIS clinical system.
• Responding to patient enquiries and providing a professional, welcoming and helpful reception service.
• Completing administrative tasks and actions requested by GPs and other members of the clinical team.
• Supporting effective communication between patients, practices and the wider Same Day Access team.
• Gathering patient feedback to help us understand and improve the experience of people using the service.
• Accurately recording and collating activity and performance data to support monitoring, evaluation and continuous improvement of the Same Day Access Service.
• Providing general administrative and coordination support to ensure the service operates safely, efficiently and effectively.

Job description

The Same Day Access Hub Coordinator will be a key point of contact for patients and practice teams and will provide high-quality reception, administrative and coordination support across both Primary Care Networks. The postholder will help ensure the smooth day-to-day running of the service and contribute to providing patients with a positive experience from their first point of contact. The postholder will be expected to work across practice sites within PCN 5 and PCN 6., Working closely with GPs, practice teams and other healthcare professionals, the postholder will support a range of activities, including:

• Supporting patients to access appropriate same-day services, advice and information.
• Supporting patient navigation and the administrative elements of the triage process, in line with agreed protocols.
• Booking patients into appropriate practice and NHS 111 appointment slots.
• Welcoming patients and recording their arrival accurately on the EMIS clinical system.
• Responding to patient enquiries and providing a professional, welcoming and helpful reception service.
• Completing administrative tasks and actions requested by GPs and other members of the clinical team.
• Supporting effective communication between patients, practices and the wider Same Day Access team.
• Gathering patient feedback to help us understand and improve the experience of people using the service.
• Accurately recording and collating activity and performance data to support monitoring, evaluation and continuous improvement of the Same Day Access Service.
• Providing general administrative and coordination support to ensure the service operates safely, efficiently and effectively.
  Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, click here: https://www.gpcaregroup.org/ The Care Group is also a member of Tower Hamlets Together, a place-based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.