Patient Care Navigator & Front Desk Champion

NHS Jobs; Conisbrough; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs is seeking an adaptable healthcare administrator to support care navigation, reception, and administrative duties within a GP practice. You will signpost patients, book appointments, and guide them to NHS services and online resources while maintaining confidentiality.

Responsibilities include greeting patients, handling calls, registering new patients, processing amendments, and ensuring accurate electronic records.

Responsibilities

• Signpost patients to appropriate services following care navigation pathways.
• Book appointments according to practice protocols and availability.
• Support access to self-care resources, NHS services, and local support organisations.
• Greet patients and manage incoming/outgoing calls professionally.
• Register new patients and process appointment requests/cancellations/changes.
• Maintain accurate electronic records and process prescription requests as required.
• Escalate urgent clinical matters per practice procedures.
• Contribute to a positive patient experience and patient safety.

Job description

NHS Jobs is seeking an adaptable healthcare administrator to support care navigation, reception, and administrative duties within a GP practice. You will signpost patients, book appointments, and guide them to NHS services and online resources while maintaining confidentiality.

Responsibilities include greeting patients, handling calls, registering new patients, processing amendments, and ensuring accurate electronic records.