Patient Access & Appointment Coordinator (GP Practice)

Primary Integrated Community Services Ltd; Ashfield; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

NHS Pension 2015 Scheme (subject to-?)

Flexible work-life balance

Free parking across many sites

Personalised induction into the公司 and

Job summary

Primary Integrated Community Services Ltd is seeking a receptionist to join our team. Experience is preferred but training will be provided. You will maintain a high level of quality reception service to visitors and support NHS-related processes within the practice.

You will respond to patient requests for appointments, explain arrangements to new patients, and manage signposting to alternative services as appropriate. A professional telephone manner and strong IT skills are essential.

Qualifications

• Strong team and interpersonal skills.
• Strong IT skills.
• First class telephone manner.
• Strong customer/patient focus.

Responsibilities

• Respond to all requests by patients requiring appointments with members of the clinical team, ensuring adherence to practice protocols for booking appointments and signposting to alternative services as appropriate.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures to add these patients to the clinical system are completed.

Skills

Teamwork

Interpersonal skills

IT skills

Telephone etiquette

Customer focus

Education

Good education standard

Job description

Primary Integrated Community Services Ltd is seeking a receptionist to join our team. Experience is preferred but training will be provided. You will maintain a high level of quality reception service to visitors and support NHS-related processes within the practice.

You will respond to patient requests for appointments, explain arrangements to new patients, and manage signposting to alternative services as appropriate. A professional telephone manner and strong IT skills are essential.