Front Desk & Patient Access Specialist (Bank)

St Helens South PCN Ltd; St Helens; On-site; GBP 1,378,000 - 1,653,000; Part time

Job summary

St Helens South Primary Care Network Ltd is seeking a motivated bank receptionist to join the Patient Access & Services team at the PCN Hub. You will provide a professional, efficient and welcoming front‑of‑house service for our population across 10 GP practices.

This role involves managing bookings, patient queries, calls, registrations and maintaining EMIS records while upholding confidentiality and teamwork to ensure smooth day‑to‑day operations.

Qualifications

• GCSE English and Maths (or equivalent) required.
• Experience in public or healthcare/customer service preferred.
• Good IT and communication skills; EMIS knowledge advantageous.

Responsibilities

• Provide a professional, welcoming front‑of‑house service.
• Manage appointments, cancellations and patient queries.
• Handle incoming calls courteously and efficiently.
• Direct patients to clinicians or services as needed.
• Process repeat prescriptions and registrations.
• Maintain accurate patient records in EMIS.
• Carry out scanning, data entry and correspondence.
• Maintain confidentiality and information governance.
• Support wider PCN team to ensure effective service delivery.

Skills

Friendly, professional and patient‑foc

Excellent communicator

Polite telephone manner

Organised with strong IT

Team player / independent

Education

GCSE English and Maths

Tools

EMIS

Job description

St Helens South Primary Care Network Ltd is seeking a motivated bank receptionist to join the Patient Access & Services team at the PCN Hub. You will provide a professional, efficient and welcoming front‑of‑house service for our population across 10 GP practices.

This role involves managing bookings, patient queries, calls, registrations and maintaining EMIS records while upholding confidentiality and teamwork to ensure smooth day‑to‑day operations.