Same-Day Access Hub Coordinator: Patient Experience

Tower Hamlets Council; Ilford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Tower Hamlets GP Care Group is seeking a Same Day Access Hub Coordinator to provide high-quality reception, administrative and coordination support across Primary Care Networks. You will be a key point of contact for patients and practice teams, helping to ensure smooth day-to-day operation and a positive patient experience from first contact.

The role involves working across practice sites within PCN 5 and PCN 6, supporting triage, appointment booking, data recording and performance monitoring

Qualifications

• Experience in a reception, administrative, customer service or coordination role within a busy environment.
• Experience of using EMIS in a Primary Care or healthcare setting.
• Understanding of confidentiality, information governance and accurate record keeping.

Responsibilities

• Support patients to access appropriate same-day services, advice and information.
• Support patient navigation and the administrative elements of the triage process, in line with agreed protocols.
• Booking patients into appropriate practice and NHS 111 appointment slots.
• Welcoming patients and recording their arrival accurately on the EMIS clinical system.
• Responding to patient enquiries and providing a professional, welcoming and helpful reception service.
• Completing administrative tasks and actions requested by GPs and other members of the clinical team.
• Supporting effective communication between patients, practices and the wider Same Day Access team.
• Gathering patient feedback to help us understand and improve the experience of people using the service.
• Accurately recording and collating activity and performance data to support monitoring, evaluation and continuous improvement of the Same Day Access Service.
• Providing general administrative and coordination support to ensure the service operates safely, efficiently and effectively.

Skills

Excellent communication

Organisational skills

Tools

EMIS

Job description

Tower Hamlets GP Care Group is seeking a Same Day Access Hub Coordinator to provide high-quality reception, administrative and coordination support across Primary Care Networks. You will be a key point of contact for patients and practice teams, helping to ensure smooth day-to-day operation and a positive patient experience from first contact.

The role involves working across practice sites within PCN 5 and PCN 6, supporting triage, appointment booking, data recording and performance monitoring