Salesforce Service Cloud Lead: Customer Experience Transformation

Slalom; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global consulting firm is looking for a Salesforce Functional Lead to join their team in Manchester or London. You will own the functional solution for Salesforce Service Cloud initiatives, lead multidisciplinary teams through project phases, and translate complex business requirements into effective solutions. The ideal candidate has strong hands-on Salesforce Service Cloud experience and can liaise effectively between business and technical stakeholders. This role offers competitive compensation and growth opportunities.

Benefits

Flexible work arrangements

Competitive compensation

Professional development opportunities

Qualifications

• Demonstrated experience as a Functional Lead or similar Salesforce role.
• Strong hands-on experience with Salesforce Service Cloud, including omni-channel routing.
• Ability to act as a liaison between business and technical stakeholders.
• Experience leading Agile ceremonies in project environments.

Responsibilities

• Own the functional solution for Salesforce initiatives focused on Service Cloud.
• Lead teams through project delivery stages and ensure quality.
• Translate business requirements into actionable Salesforce solutions.
• Drive Agile delivery processes and collaborate with QA teams.

Skills

Salesforce Service Cloud expertise

Agile methodologies

Business requirements documentation

Multi-disciplinary team leadership

Job description

A global consulting firm is looking for a Salesforce Functional Lead to join their team in Manchester or London. You will own the functional solution for Salesforce Service Cloud initiatives, lead multidisciplinary teams through project phases, and translate complex business requirements into effective solutions. The ideal candidate has strong hands-on Salesforce Service Cloud experience and can liaise effectively between business and technical stakeholders. This role offers competitive compensation and growth opportunities.