Sales Team Leader: Retention & Growth Coach

NWF Fuels Ltd; Bishop Thornton; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Bonus up to 10%

33 days holidays

Progression opportunities

Funded training

Medicash

Shopping discounts

Travel savings

Entertainment offers

Dining and lifestyle discounts

Enhanced maternity/paternity leave

Company pension

Life assurance

Cycle to work

Employee assistance programme

Free on-site parking

Job summary

NWF Fuels is seeking an Account Executive Team Leader to supervise a pod of Internal Account Executives in a frontline sales leadership role. You will coach call technique, set targets, and drive retention and growth while handling peak fixed-term hires with a fast, structured induction.

You’ll monitor conversion, ensure disciplined CRM usage, and report pod performance to the Internal Customer Retention & Growth Manager.

Qualifications

• Experience in a customer-facing sales or account management role with some leadership experience.
• Proven ability to achieve and exceed individual sales targets.
• Experience using CRM systems to manage pipeline and report performance.
• Confident coach able to give direct feedback on recorded or live calls.
• Commercially aware; understands what makes a good sales conversation.

Responsibilities

• Listen to calls regularly and coach individuals on sales technique and conversion.
• Set clear targets for Account Executives aligned to the pod's plan.
• Identify underperformance and act via coaching and formal performance management.
• Lead and performance-manage a pod of Internal Account Executives.
• Oversee Peak Fixed Term Contract hires from induction to performance.
• Maintain CRM records, pricing info and account documentation.
• Monitor and improve retention, revenue, cross-sell and upsell.
• Escalate customer issues and ensure a professional customer experience.

Skills

Sales leadership

Coaching

CRM proficiency

Communication

Performance management

Organisation

Tools

CRM systems

Job description

NWF Fuels is seeking an Account Executive Team Leader to supervise a pod of Internal Account Executives in a frontline sales leadership role. You will coach call technique, set targets, and drive retention and growth while handling peak fixed-term hires with a fast, structured induction.

You’ll monitor conversion, ensure disciplined CRM usage, and report pod performance to the Internal Customer Retention & Growth Manager.