Phone-Based Account Growth & Retention Specialist

NWF Fuels Ltd; Fisher's Pond; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Life Assurance

Cycle to work

Medicash

Shopping discounts

Travel savings

Entertainment offers

Dining & lifestyle deals

Enhanced parental leave

Free on-site parking

33 days holiday including bank &public

Job summary

NWF Fuels Ltd is seeking an Internal Account Executive to protect and grow an existing customer book by phone. This role focuses on understanding customer needs, spotting growth opportunities, and turning conversations into revenue while maintaining service excellence.

You will manage a high-volume portfolio, hit retention and revenue targets, and keep CRM records accurate. Monday to Friday, with a comprehensive benefits package.

Qualifications

• Previous experience in a customer-facing sales, retention or account management role.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound customer contact.
• Experience using CRM systems to manage customer activity and opportunities.

Responsibilities

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Deliver retention, revenue, volume and margin targets for the assigned book.
• Convert a defined proportion of customer contacts into structured sales conversations and incremental revenue.
• Maintain accurate, complete and compliant customer records in the CRM system.
• Collaborate with the Internal Account Executive Team Leader on coaching, targets and escalations.
• Refer significant growth opportunities to the Regional Key Account team promptly and with a clear handover.

Skills

Phone-based sales

Sales targets

High-volume contact

CRM systems

B2B/B2C sales

Tools

CRM systems

Job description

NWF Fuels Ltd is seeking an Internal Account Executive to protect and grow an existing customer book by phone. This role focuses on understanding customer needs, spotting growth opportunities, and turning conversations into revenue while maintaining service excellence.

You will manage a high-volume portfolio, hit retention and revenue targets, and keep CRM records accurate. Monday to Friday, with a comprehensive benefits package.