Phone-Based Growth & Retention Specialist

NWF Fuels Ltd; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Bonuses up to 10%

33 days holidays per year including BH

Funded training and progression

Medicash

Job summary

The Internal Account Executive at NWF Fuels owns retention and growth for an assigned book of existing customers, entirely by phone. Every call is an opportunity to protect and increase spend, not just to take an order.

You will understand customers' businesses, spot growth opportunities, and have commercial conversations as a normal part of the call, with targets for retention, revenue, and margin. Based in the UK, you will work shifts Monday to Friday, with progression opportunities across the

Qualifications

• Previous experience in a customer-facing sales, retention or account management role.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound customer contact.
• Experience using CRM systems to manage customer activity and opportunities.
• B2B or B2C sales experience is an advantage.

Responsibilities

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Deliver individual targets for retention, revenue, volume and margin against the assigned book.
• Maintain accurate, complete and compliant customer records in the CRM system.
• Follow pricing governance and commercial procedures for every quote and order.
• Work closely with the Internal Account Executive Team Leader on coaching, targets and escalations.
• Refer significant growth opportunities to the Regional Key Account team promptly and with a clear handover.

Skills

Phone-based sales

Account management

CRM proficiency

Customer retention

Tools

CRM systems

Job description

The Internal Account Executive at NWF Fuels owns retention and growth for an assigned book of existing customers, entirely by phone. Every call is an opportunity to protect and increase spend, not just to take an order.

You will understand customers' businesses, spot growth opportunities, and have commercial conversations as a normal part of the call, with targets for retention, revenue, and margin. Based in the UK, you will work shifts Monday to Friday, with progression opportunities across the