Sales Support Specialist — Customer Success in Packaging

ePac Flexible Packaging; Worrall; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading packaging company in Worrall, UK, seeks a Sales Support Specialist (SSS) to deliver exceptional customer service. The role involves processing sales orders, managing customer communications, and ensuring timely resolution of issues within a fast-paced manufacturing environment. Candidates should excel in customer service and have time management skills, while experience in flexible packaging is advantageous. Join a dynamic team striving for excellence in customer satisfaction and operational support.

Qualifications

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Knowledge of film substrates used in the industry is preferred.

Responsibilities

• Process sales orders and liaise with customers.
• Manage trouble-shooting of emergency orders for customers.
• Provide timely feedback to internal team members regarding service failures or customer concerns.

Skills

Excellent customer service via phone, email and in person

Excellent time management skills

Flexible packaging knowledge

Basic IT structure knowledge

Experience in Word, Excel and Google Suites

Proven experience within a customer service-related field

Tools

Salesforce

ERP system (Microsoft PrintVis)

Job description

A leading packaging company in Worrall, UK, seeks a Sales Support Specialist (SSS) to deliver exceptional customer service. The role involves processing sales orders, managing customer communications, and ensuring timely resolution of issues within a fast-paced manufacturing environment. Candidates should excel in customer service and have time management skills, while experience in flexible packaging is advantageous. Join a dynamic team striving for excellence in customer satisfaction and operational support.