Sales Support Representitive

MTrec Ltd; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading client in the sales sector is seeking an experienced Sales Support Representative to join their team in North East England. The position involves processing customer orders, preparing quotations, and managing inquiries, with a strong emphasis on customer service and technical support. The working environment is fast-paced, and candidates should have solid IT skills and effective communication abilities. Competitive salary and benefits are offered, with opportunities for growth.

Benefits

Competitive starting salary with monthly bonus

Private Health Insurance

Company Pension

Holiday allowance increase

No cold calling!

Monday–Friday working hours

A permanent opportunity from day 1

Qualifications

• Proven experience in a customer service, order processing, or technical sales role.
• High attention to detail and accuracy.
• Flexible to adapt and support evolving needs.

Responsibilities

• Receive and process customer orders accurately and promptly.
• Prepare and issue quotations via email, ensuring clarity and professionalism.
• Manage customer inquiries by phone and email with efficiency.

Skills

Customer-focused

Effective written and verbal communication

Solid IT skills

Organisational ability

Tools

CRM

Microsoft Office Suite

Job description

Rewards and Benefits on offer

• Competitive starting salary with monthly bonus

• Private Health Insurance

• Company Pension

• Holiday allowance increase

• No cold calling!

• Monday–Friday working hours

• A permanent opportunity from day 1

The Company you’ll work for

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Sales Support Representative to join their expanding team on a full time, permanent basis. You will be joining a fast-paced working environment which offers opportunity to grow within your career. If you feel you have the skills and experience stated below, then please apply for an immediate response!

The Role you will be doing

• Receive and process customer orders accurately and promptly.

• Prepare and issue quotations via email, ensuring clarity and professionalism.

• Advise clients on product or service details, offering knowledgeable support.

• Manage customer inquiries by phone and email with efficiency and courtesy.

• Record customer interactions, orders, and quotes in CRM or internal systems.

• Coordinate order fulfilment and liaise with internal departments (e.g., sales, logistics, technical team) as needed to ensure timely customer delivery.

• Follow up with customers on order status or quote requests to ensure satisfaction.

• Troubleshoot basic technical or sales-related queries and escalate more complex issues appropriately.

• Maintain up-to-date product and pricing knowledge, especially within the technical domain.

About You

• Proven experience in a customer service, order processing, or technical sales role.

• Proficiency in CRM and email communication tools.

• Solid IT skills (e.g., Word, Excel, Outlook, plus CRM navigation).

• Strong organisational, multitasking, and time-management ability.

• Effective written and verbal communication.

• High attention to detail and accuracy.

• Customer-focused, solution-oriented, and professional.

• Flexible to adapt and support evolving needs.

• Office-based, reliable, and self-motivated.

• Excellent IT literacy—comfortable using CRM systems, Microsoft Office suite (especially Outlook, Word, Excel), and email platforms.

• Prior experience in technical sales, customer service, or a related customer-facing role.

• Strong communication skills—both written and verbal—with attention to detail.

• Ability to multitask, prioritise effectively, and maintain composure under pressure.

• Problem solver with a customer-centric mindset.

• Team collaborator who works well across functions to ensure customer needs are met.