Sales Support Executive

Glen Callum Associates Ltd; Amblecote; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading industrial distributor in the United Kingdom is looking for a Sales Support Executive to enhance their team. In this role, you will manage customer orders and communications while ensuring accuracy in a fast-paced environment. Candidates should have experience in a B2B sales office and a solid understanding of Excel. The position offers a competitive salary between £27,000 and £32,000, dependent on experience, along with comprehensive benefits including generous holidays and a pension.

Benefits

Generous holidays

Pension

Free parking

Christmas shutdown

Training

Qualifications

• Experience in a B2B sales office is essential.
• Comfortable working with numbers and calculating prices.
• Confident making outbound calls to customers.

Responsibilities

• Processing customer orders and raising invoices.
• Calculating sales prices and discussing them with customers.
• Liaising with third-party warehouses for deliveries.
• Managing stock control and updating CRM records.
• Making proactive customer calls and handling enquiries.
• Supporting administrative and sales activities.

Skills

Detail-focused organisation

Problem-solving

Communication skills

Proficiency in Excel

Customer relationship building

Education

Minimum GCSE in Maths and English

A-level or higher education preferred

Job description

Sales Support Executive

About the role

If you're the kind of person who spots the details others miss, enjoys solving problems, and isn't shy about picking up the phone, this one's worth a look. I'm supporting a long‑established industrial distributor that supplies the manufacturing sector, and they're adding a Sales Support Executive to their team. It's a role for someone who's confident with numbers, comfortable asking questions, and happy working in a fast‑paced sales environment where accuracy really matters.

You will be handling customer orders, speaking with clients, calculating prices, arranging global deliveries, keeping stock and CRM records up to date, and generally making sure everything behind the scenes runs smoothly. If you enjoy variety, you won't be bored here.

They're looking for someone who's organised, inquisitive, confident with Excel, and experienced in a B2B sales office. Strong communication skills are key, especially when it comes to building relationships and getting the right information from customers. If you've got a head for numbers, enjoy getting things right first time, and like being the person who keeps everything moving this role is ideal for you.

Location

Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)

Salary

£27-32k, dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working.

What we're looking for:

• Detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
• Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
• Comfortable working with numbers - able to calculate prices, margins, percentages, and work in different currencies and units.
• Minimum GCSE (or equivalent) in Maths and English, grades A‑C / 9‑6; A-level or higher education preferred.
• Confident with Excel, including formulas and data manipulation.
• A strong communicator who's comfortable making outbound calls to customers and building positive relationships.
• Experience in a B2B sales office, ideally with product‑based or manufacturing‑related businesses.

Day‑to‑day responsibilities of Commercial Sales Support Specialist:

• Processing customer orders, raising invoices, and arranging global product deliveries.
• Calculating sales prices and discussing them with customers.
• Liaising with third‑party warehouses and transport companies to ensure smooth, on‑time deliveries.
• Managing stock control, raising purchase orders, and updating CRM records.
• Making proactive customer calls and handling incoming enquiries.
• Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
• Supporting the Managing Director and team with administrative and sales activities to drive the business forward.

How to Apply

To register your interest for this Sales Support Executive position, please send your CV to Kayleigh Bradley at Glen Callum Associates Ltd or call Kayleigh for an introductory chat.

Equal Opportunities

Glen Callum Associates specialises in recruitment, connecting exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.