Sales Support Engineer

System Recruitment Limited; Dudley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading materials handling company based near Dudley is looking for an experienced Sales Support Engineer. The successful candidate will support the sales team, manage order fulfillment, and assist customers with product selection. A minimum of 3 years of experience in sales or customer support in an industrial environment is required. Strong mechanical knowledge, project management skills, and proficiency in MRP and CRM systems are essential. Additional language skills in Spanish or Italian are advantageous and will enhance the candidate's profile. The role offers competitive earnings and benefits.

Qualifications

• Minimum of 3 years experience in Sales / Customer Support in a B2B industrial environment.
• Strong interest in mechanical and electrical products.
• Project management experience preferred.

Responsibilities

• Support the sales team and help customers choose the right product.
• Manage the sales support process including design reviews and quotations.
• Perform administrative tasks related to quotes and orders.

Skills

Sales / Customer Support experience

Mechanical and electrical product knowledge

Project management skills

Understanding of MRP and CRM systems

Microsoft Office proficiency

Spanish or Italian language skills

Customer-oriented attitude

Tools

MRP systems

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Engineering Jobs Dudley, England £25000 - £30000 per annum Benefits Permanent Apply Now

Sales Support Engineer

Sector: Food Processing Equipment, Capital Equipment Manufacturer, Materials Handling Equipment, Conveyors

Job Type: Permanent

Location: Dudley, West Midlands

Post Code: DY2 9ES

Salary: £25,000 to £30,000 Company Benefits

Start Date: ASAP

A global player in materials handling and food processing equipment manufacture has an exciting opportunity for an experienced Inside Sales Support Engineer to join their European Team, based near Dudley, UK.

Responsibilities

• In your role of Sales Support (Customer Service Representative (CSR)), you will become an integral member of the inside sales team, supporting the sales force and representatives, and also assisting customers in selecting the right choice for the application.
• As part of the UK team you will be responsible for managing the sales support process, including opportunity & design review, system calculation, preparing quotations, and managing the order fulfilment process. All leading to overall customer satisfaction.
• Carry out administrative tasks, all related to the quotation- and order entry process.

Qualifications and Skills

• A minimum of 3 years experience in Sales / Customer Support working for an industrial product / equipment manufacturing company in a Business-to-Business environment
• Strong interest in mechanical and / or electrical based products and solutions.
• Project management skills / experience present.
• Good understanding of MRP and CRM systems, and Microsoft Office (i.e. Word, Excel and Outlook).
• Spanish and / or Italian language skills are advantageous.Conveyor Belt and / or Food Processing industry experience a clear advantage.
• A positive attitude and a team player, but can also work on own initiative and execute.
• Customer oriented and committed.

The role will suit individuals currently working as Inside Sales Support Engineer, Customer Service Representative, Customer Service Engineer, Inside Sales Engineer, Sales Admin or Sales Support Engineer and be living within a commutable distance of Dudley, Stourbridge, Wolverhampton, Kidderminster, Birmingham or be willing to relocate.

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