Sales Support Administrator

Butler Rose; Morecambe; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Monthly performance bonus

Modern office environment

Career development opportunities

Job summary

Butler Rose Lancaster is partnering with a growing business in the Lancaster area to recruit a Sales Support Administrator. This office-based role centers on supporting customer relationships, coordinating internal processes and ensuring first-class service throughout the customer journey.

You’ll act as a key link between customers, suppliers, sales colleagues and operations, ensuring enquiries, orders and projects progress efficiently. Strong organisation and a proactive approach are essential.

Qualifications

• Experience in sales administration or customer support.
• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Proactive approach with attention to detail.

Responsibilities

• Serve as central contact for customer enquiries, handling requests promptly.
• Support sales with tailored quotations and supplier information.
• Coordinate orders and track progress from enquiry to delivery.
• Collaborate with operations to resolve issues and maintain service standards.
• Maintain accurate customer, pricing and order data in internal systems.
• Foster relationships with suppliers and partners to meet customer needs.
• Provide timely order status updates to customers and colleagues.
• Assist with reporting and maintain business performance data.

Skills

Customer service

Organised

Multitasking

Communication

Tools

CRM systems

ERP systems

Order management

Job description

Sales Support Administrator - New Additional Role to add to an experienced team.

£28,000 - £33,000 + Monthly Company Performance Bonus

Lancaster Area | Full Time | Office Based

Butler Rose Lancaster is delighted to be exclusively partnering with a successful and ambitious business as they continue their next phase of growth.

Following significant investment and ongoing expansion, this organisation has built a reputation for delivering exceptional service and operational excellence. They are now looking to strengthen their commercial support team with the appointment of a Sales Support Administrator.

This is a fantastic opportunity to join a close-knit, high-performing team where you'll play a central role in supporting customer relationships, coordinating internal processes and helping ensure a first-class service is delivered at every stage of the customer journey.

The Opportunity

This is far more than a traditional administration role. You'll become a key link between customers, suppliers, sales colleagues and operational teams, helping to ensure enquiries, orders and projects progress efficiently and professionally.

You'll thrive in this position if you enjoy variety, take pride in delivering excellent service and are naturally organised with a strong eye for detail.

What You'll Be Doing

• Acting as a central point of contact for customer enquiries, ensuring requests are handled promptly and professionally.


• Supporting the sales team by producing tailored quotations, gathering supplier information and coordinating commercial documentation.


• Monitoring the progress of customer orders from initial enquiry through to successful delivery.


• Working collaboratively with operational teams to resolve issues, manage priorities and maintain service standards.


• Maintaining accurate customer, pricing and order information across internal systems.


• Building positive working relationships with suppliers and external partners to support customer requirements.


• Providing timely updates to customers and colleagues regarding order status, lead times and delivery schedules.


• Assisting with reporting activities and helping maintain accurate business performance information.


• Supporting wider commercial and administrative activities as the business continues to grow.


• Contributing ideas and improvements that enhance efficiency and customer experience.

About You

We're interested in speaking with individuals who can demonstrate:

• Previous experience within sales administration, customer support, commercial administration or a similar office-based role.


• Strong organisational skills and the ability to manage multiple tasks simultaneously.


• Excellent communication skills and confidence building relationships at all levels.


• A proactive approach and willingness to take ownership of responsibilities.


• High levels of accuracy and attention to detail.


• Strong IT skills including Microsoft Office applications.


• Experience working with CRM, ERP or order management systems would be advantageous.


• A positive, team-oriented mindset with a genuine desire to support colleagues and customers.

Why Apply?

• Competitive salary of £28,000 - £33,000.


• Monthly company performance bonus.


• Opportunity to join a growing business with exciting long-term plans.


• Supportive leadership team and excellent working culture.


• Stable and secure role offering genuine career development opportunities.


• Modern office environment with a collaborative team atmosphere.

Location

The role is based in the Lancaster area and is fully office based. Due to the rural location and limited public transport links, access to your own transport would be advantageous. This role is located on the outskirts of Lancaster within easy commute from Lancaster, Morecambe, Carnforth, Kirkby Lonsdale or even Kendal!

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.