Sales Administrator

Confidential; Guildford; Híbrido; GBP 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Career progression

Modern Guildford office

International team

Competitive salary & benefits

Resumo da oferta

Confidential in Guildford is seeking an experienced Sales Administrator to join a busy, hybrid team. You will be the main contact for customers, handling orders and enquiries, and supporting day-to-day operations across the order-to-delivery process.

The role requires a proactive, customer-focused approach with strong communication and organizational skills. You will contribute to process improvements and work with regional teams to enhance service levels.

Qualificações

• At least 2 years in customer service or support.
• Experience managing customer orders and enquiries.
• Ability to identify and implement process improvements.
• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative with stakeholders at all levels.
• Experience with ERP/CRM systems (Oracle/Salesforce).

Responsabilidades

• Receive, process and manage customer orders accurately and efficiently.
• Monitor orders from entry to final delivery, resolving issues or delays.
• Communicate order updates and fulfilment issues to customers and internal teams.
• Maintain accurate customer records and data integrity across systems.
• Investigate and resolve billing queries, customer complaints and order discrepancies.
• Liaise with internal departments to ensure accurate customer and order information.
• Follow up on customer credit holds and support timely resolution.
• Handle customer enquiries via telephone and other channels.
• Follow established complaint-handling procedures and escalate as needed.
• Identify opportunities for process improvements and contribute to knowledge sharing.
• Provide day-to-day operational support including onboarding and system administration.
• Assist with team workload planning, holiday cover and absence management.
• Monitor team KPIs and SLAs, identify training needs.
• Collaborate with regional/global teams to improve processes.

Conhecimentos

Customer service

Order management

Process improvement

Communication

Data entry

Ferramentas

Oracle CRM

Salesforce

MS Excel

MS 365/SharePoint/Teams

Descrição da oferta de emprego

Sales Administrator

Location: Guildford, Surrey (Hybrid Working)
Salary: 28,000- 33,000

The Role

We are currently recruiting for an experienced and proactive Sales Administrator to join a busy and dynamic team based in Guildford.

This is an excellent opportunity for a customer-focused professional with strong organisational skills and a solutions-driven approach.

You will act as a key point of contact for customers, managing accounts, processing orders, resolving enquiries and ensuring a high standard of customer service throughout the order-to-delivery process.

The role will also involve providing operational support to the wider team, contributing to process improvements and helping ensure efficient day-to-day operations.

Key Responsibilities

• Receive, process and manage customer orders accurately and efficiently.


• Monitor orders from initial entry through to final delivery, resolving any issues or delays.


• Communicate order updates and fulfilment issues to customers and relevant internal teams.


• Maintain accurate customer records and ensure data integrity across internal systems.


• Investigate and resolve billing queries, customer complaints and order discrepancies.


• Liaise with internal departments to ensure accurate customer and order information.


• Follow up on customer credit holds and support timely resolution.


• Handle customer enquiries via telephone and other communication channels.


• Follow established complaint-handling procedures and ensure appropriate escalations.


• Identify opportunities for process improvements and contribute to internal knowledge-sharing initiatives.


• Provide day-to-day operational support to colleagues, including onboarding and system administration.


• Assist with team workload planning, holiday cover and absence management to ensure business continuity.


• Monitor team KPIs and service level agreements (SLAs), identifying opportunities for improvement and additional training.


• Work collaboratively with regional and global teams to improve customer service processes and operational efficiency.

About You

To be successful in this role, you will be an organised, customer-focused professional with excellent communication skills and a proactive approach to problem-solving.

You will ideally have:

• At least 2 years' experience in a customer service or customer support role.


• Experience managing customer orders, accounts and enquiries.


• A proven ability to identify and implement process improvements.


• Strong verbal and written communication skills.


• Excellent organisational skills and attention to detail.


• The ability to manage multiple priorities in a fast-paced environment.


• Strong interpersonal skills and the confidence to work with stakeholders at all levels.


• A flexible, adaptable and solutions-focused approach.


• The ability to analyse information, identify trends and resolve underlying issues.


• A collaborative approach with the confidence to support and influence colleagues.

Systems & Technical Skills

• Experience using ERP or CRM systems, ideally Oracle and/or Salesforce.


• Good working knowledge of Microsoft Office, including Excel.


• Experience with Microsoft 365, SharePoint and Teams.


• Confidence working with customer data and internal operational systems.

What's on Offer?

• Competitive salary and benefits package.


• Hybrid working arrangement.


• Professional development and career progression opportunities.


• Modern office environment in a convenient Guildford location.


• Opportunity to join a busy, collaborative and international team.

Additional Requirements

• Must have the legal right to work in the UK.


• Must be willing and able to travel internationally when required.

If you are an experienced Sales Administrator professional looking for your next opportunity, we would love to hear from you.