Sales Support Administrator

ACS Staffing Solutions; Northampton; On-site; GBP 25,000 - 31,000; Full time

Job summary

ACS Staffing Solutions is seeking a Sales Support Administrator in Northampton. You will handle customer inquiries, prepare quotes, and keep the sales process moving smoothly within a growing team.

The role involves personalising quotes, updating orders, and maintaining CRM data while building strong customer relationships from start to finish.

Qualifications

• Experience in sales support, administration, internal sales or customer service.
• Strong communication skills and friendly customer interaction.
• Organised and detail-oriented with ability to juggle tasks.

Responsibilities

• Handle incoming customer inquiries with quick, helpful responses.
• Prepare and check quotations, personalise AI-generated quotes.
• Contact customers by phone to chase quotes, confirm orders and move conversations forward.
• Assist the sales team with order updates, paperwork and admin tasks.
• Maintain customer records and activities in the CRM system.
• Identify larger opportunities and pass to the sales team.

Skills

Customer service

Communication

Organisation

CRM experience

Tools

CRM software

Job description

Sales Support Administrator

Northampton

£28,000

Full-time, Permanent

Love keeping things organised, enjoy chatting to customers and have a knack for getting things done? This could be just the role for you!

We're looking for a friendly, proactive Sales Support Administrator to join a growing team. You'll play an important part in keeping the sales process running smoothly, looking after customer enquiries, preparing quotes and making sure opportunities don't get missed.

It's a great opportunity for someone who enjoys a varied role, likes taking ownership and wants to build their experience within a commercial team.

What will you be doing?

• Picking up incoming customer enquiries and making sure customers get a quick, helpful response.
• Preparing and checking quotations, including reviewing and personalising AI-generated quotes before they go out.
• Getting on the phone to customers to chase quotes, confirm orders and keep conversations moving.
• Helping the sales team with order updates, paperwork and general administration.
• Keeping customer information and activity up to date on the CRM system.
• Spotting larger opportunities and passing them across to the relevant sales team members.
• Building great relationships with customers and making sure they receive a positive experience from start to finish.

What are we looking for?

• Experience in sales support, administration, internal sales or customer service.
• A confident communicator who enjoys speaking to people.
• Someone organised, switched on and great with the finer details.
• The ability to juggle different tasks without losing track of what needs doing.
• Comfortable using IT systems, with CRM experience an advantage.
• A positive, can-do attitude and the confidence to get stuck in.
• Someone who takes pride in doing a job well and doesn't need to be chased!

Why apply?

This is more than just an admin role. You'll become a key part of a busy sales team, gain valuable commercial experience and have the chance to develop your customer relationship and sales skills.

There's also potential to progress into a Sales Executive role as you grow and develop.

No individual sales targets or commission pressures - just a great opportunity to make a difference, learn new skills and become an important part of the team