Sales & Business Support

Hewett Recruitment; Malvern; Sur place; GBP 28 000 - 30 000; Plein temps

Résumé du poste

Hewett Recruitment is seeking a Sales & Business Support Administrator on behalf of a growing Malvern employer. Based office-based, the role focuses on supporting customers, processing orders and keeping day-to-day operations running smoothly.

The ideal candidate will have proven experience in sales administration or customer service, strong organisation, excellent communication and proficiency with CRM systems and Microsoft Office.

Qualifications

• Experience in sales administration, customer service and business support.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent written and verbal communication skills.
• Confident using CRM systems and Microsoft Office.
• High attention to detail and problem-solving abilities.

Responsabilités

• Processing customer orders and schedules accurately and efficiently.
• Acting as a key point of contact for customers, providing a high level of service.
• Managing customer enquiries and responding within agreed service levels.
• Maintaining accurate customer records and CRM data.
• Supporting the sales team with administrative tasks and business support activities.
• Liaising with customers to resolve order queries and obtain missing information.
• Raising purchase orders and working with suppliers to ensure timely deliveries.
• Managing a high volume of emails and inbound telephone calls.
• Supporting the handling of customer complaints and ensuring issues are escalated appropriately.
• Attending daily production meetings and communicating updates to colleagues.
• Assisting with projects and process improvements across the business.
• Working collaboratively with other departments to enhance the customer experience.

Connaissances

Sales administration

Customer service

CRM systems

Microsoft Office

Attention to detail

Communication

Team player

Outils

CRM software

Microsoft Office

Description du poste

Sales & Business Support

Location: Office-Based
Salary: £28,000 - £30,000 (dep on exp)
Hours: Monday to Thursday, 8:00am - 4:45pm | Friday, 8:00am - 1:00pm

Sales & Business Support Administrator

Our client is looking to recruit a Sales & Business Support Administrator to join their growing team. This is an excellent opportunity for an experienced Sales Administrator, Customer Service Administrator, Business Support to develop their career within a supportive and fast-paced business.

The Role

As a key member of the team, you will play an important role in supporting customers, processing orders and ensuring day-to-day operations run efficiently. Acting as a central point of contact across multiple departments, you'll help deliver excellent customer service whilst providing valuable support to both sales and operational functions.

Key Responsibilities

• Processing customer orders and schedules accurately and efficiently
• Acting as a key point of contact for customers, providing a high level of service
• Managing customer enquiries and responding within agreed service levels
• Maintaining accurate customer records and CRM data
• Supporting the sales team with administrative tasks and business support activities
• Liaising with customers to resolve order queries and obtain missing information
• Raising purchase orders and working with suppliers to ensure timely deliveries
• Managing a high volume of emails and inbound telephone calls
• Supporting the handling of customer complaints and ensuring issues are escalated appropriately
• Attending daily production meetings and communicating updates to colleagues
• Assisting with projects and process improvements across the business
• Working collaboratively with other departments to enhance the customer experience

About You

• Previous experience within sales administration, customer service, business support
• Strong organisational skills with the ability to prioritise a varied workload
• Excellent communication skills, both written and verbal
• Confident using CRM systems and Microsoft Office applications
• High attention to detail and strong problem-solving abilities
• A positive, proactive and team-focused approach
• Ability to build strong relationships with customers, colleagues and suppliers

Experience of working within a technical sales support environment would also be advantageous.