Sales & Business Support

Hewett-Recruitment; Malvern; On-site; GBP 28,000 - 30,000; Full time

Job summary

Hewett-Recruitment is recruiting for a Sales & Business Support Administrator in Malvern. The role focuses on supporting customers, processing orders, and ensuring day-to-day operations run smoothly within a fast-paced team.

Key duties include handling customer inquiries, maintaining CRM records, and assisting with sales and operational tasks. Office-based role with standard hours and a clear progression path for career development.

Qualifications

• Experience in sales administration or customer service.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent written and verbal communication.
• Proficient with CRM and Microsoft Office.

Responsibilities

• Process customer orders and schedules accurately.
• Act as a key contact for customers, delivering high levels of service.
• Manage customer enquiries and respond within service levels.
• Maintain accurate CRM records and data.
• Support the sales team with administrative tasks.
• Liaise with customers to resolve order queries and obtain missing information.
• Raising purchase orders and coordinating with suppliers for timely deliveries.
• Handle high volumes of emails and inbound calls.
• Assist with projects and process improvements across the business.
• Collaborate with other departments to enhance the customer experience.

Skills

Sales administration

Customer service

CRM systems

Microsoft Office

Organization

Communication

Problem solving

Tools

CRM software

Job description

Sales & Business Support (HQ00038737) Malvern, England

Salary: GBP28000 - GBP30000 per annum

Sales & Business Support

Location: Office-Based
Salary: £28,000 - £30,000 (dep on exp)
Hours: Monday to Thursday, 8:00am - 4:45pm | Friday, 8:00am - 1:00pm

Sales & Business Support Administrator

Our client is looking to recruit a Sales & Business Support Administrator to join their growing team. This is an excellent opportunity for an experienced Sales Administrator, Customer Service Administrator, Business Support to develop their career within a supportive and fast-paced business.

The Role

As a key member of the team, you will play an important role in supporting customers, processing orders and ensuring day-to-day operations run efficiently. Acting as a central point of contact across multiple departments, you'll help deliver excellent customer service whilst providing valuable support to both sales and operational functions.

Key Responsibilities

• Processing customer orders and schedules accurately and efficiently
• Acting as a key point of contact for customers, providing a high level of service
• Managing customer enquiries and responding within agreed service levels
• Maintaining accurate customer records and CRM data
• Supporting the sales team with administrative tasks and business support activities
• Liaising with customers to resolve order queries and obtain missing information
• Raising purchase orders and working with suppliers to ensure timely deliveries
• Managing a high volume of emails and inbound telephone calls
• Supporting the handling of customer complaints and ensuring issues are escalated appropriately
• Attending daily production meetings and communicating updates to colleagues
• Assisting with projects and process improvements across the business
• Working collaboratively with other departments to enhance the customer experience

About You

• Previous experience within sales administration, customer service, business support
• Strong organisational skills with the ability to prioritise a varied workload
• Excellent communication skills, both written and verbal
• Confident using CRM systems and Microsoft Office applications
• High attention to detail and strong problem-solving abilities
• A positive, proactive and team-focused approach
• Ability to build strong relationships with customers, colleagues and suppliers

Experience of working within a technical sales support environment would also be advantageous.