Sales Support Administrator

Hillier Nurseries Ltd; Ampfield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site parking

31 days annual leave

Employee discount 20%

Enhanced EAP

Company Christmas gifts

Free garden access

Job summary

Hillier Nurseries Ltd in Ampfield, Hampshire, is seeking a Customer Sales Support Administrator to join a well-established family business. You will work 37.5 hours per week, Monday to Friday, 8.30am–5.00pm, handling sales orders, quotes, and customer queries with a friendly, professional approach.

This on-site role offers full training, a 20% staff discount, generous annual leave, free parking, and a supportive team environment in which everyone’s contribution is valued.

Qualifications

• Experience in a sales environment and customer service oriented.
• Excellent communication and administration skills.
• Ability to work both in a team and independently.
• Good literacy and numeracy with strong attention to detail.
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Process sales orders and quotes accurately.
• Provide reports and respond to internal/external queries.
• Assist procurement with administrative tasks.
• Maintain good customer relationships via phone and email.
• Support the sales team and account managers.

Skills

Sales team collaboration

Customer service

Communication skills

Organisational skills

Microsoft Office

Outlook knowledge

Tools

Microsoft Office

Outlook

Job description

Do you want to join a renowned and established family business of over 150 years, working sociable hours in a friendly environment with an amazing bunch of people? We place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

Amenity Sales Support is a key part of the Company’s sales team whose job it is to help meet sales goals and increase profitability and sales volumes. This individual is responsible for assisting in developing long-term relationships with customers old and new.

Working alongside the Account Managers and Office Manager to satisfy customer’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. The Sales Support Administrator should have excellent communication skills and be customer service orientated. The role will include processing sales orders and quotes, providing reports, responding to queries from both the sales team and customers via email and telephone, providing administration support for procurement, in addition to general administrative housekeeping.

Our ideal candidate will be positive and friendly and will be able to build good relationships with colleagues, customers, and visitors either in person or via telephone.

This is a full-time, on-site role, working 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm, with an annual salary of £26,000. You must therefore be comfortable commuting to our offices in Ampfield, Hampshire.

What we offer:

• Full training.
• Online Learning Hub.
• Employee discount of 20% in our Garden Centres.
• 31 days annual leave (inclusive of Bank Holidays).
• Free on-site parking.
• Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters.
• Company Christmas gifts (eligibility based on start date with Company).
• Free access to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

Key Skills and Experience:

• To be able to work and contribute within a sales team environment as well as being able to work independently when required.
• Strong attention to detail is essential as well as an excellent telephone manner.
• Good and accurate literacy, numeracy, and administrative skills along with good keyboard skills.
• To be able to manage a variety of relationships with different stakeholders which means good communication skills and being able to work on your own initiative.
• To have good planning and organising skills as well as a positive ‘can do’ attitude.
• Being used to working under pressure to meet deadlines.
• Proficiency with Microsoft Office Programs.
• Good knowledge of the functionality of Outlook.

You will be joining a respected family business with over 150 years of history, working in a friendly and supportive environment where every team member is valued for the part they play in our continued success.

We can only consider candidates who are already based in the UK and have the right to work. Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.