Sales Support Administrator

Forrest; New Gate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bonus scheme

Free parking

Pension scheme

Health benefits

Childcare vouchers

Cycle to work

Regular training

Employee discount

Extra holidays

Job summary

Forrest is seeking a Sales Support Administrator in Preston to join a small but driven team. You will provide frontline customer support via phone and email, offer product advice, generate quotations and troubleshoot issues in a fast-paced sales environment.

You will take and process orders on the ERP system for bespoke products, handle complex orders with measurements, and translate diagrams using CAD software. The role emphasizes accurate order fulfilment and proactive problem-solving.

Qualifications

• Sales or customer service experience essential.
• Confident team player with strong communication skills.
• Experience with ERP systems and CAD is advantageous.

Responsibilities

• Provide customer support via telephone and email.
• Give product advice, provide quotations, troubleshoot problems.
• Build and maintain strong B2B customer relationships.
• Take and process sales orders onto the ERP system for bespoke products.
• Deal with complex orders involving measurements and inch-to-cm conversions.
• Use a CAD system to translate customer diagrams and manage a large, technical product base.
• See the order process from start to finish and handle after-sales queries, issues, or complaints.
• Investigate order issues and coordinate with couriers for replacements or refunds.
• Liaise with internal departments to resolve order issues and ensure customer satisfaction.
• Participate in team meetings and contribute ideas for improving sales and customer service.

Skills

Customer service

Sales support

Order processing

Communication

Problem solving

B2B relationships

Product knowledge

Tools

CAD software

ERP system

Job description

Sales Support Administrator

Date Posted: 2026-09-11

Location: Preston, Lancashire, GB, PR1 2

Contract Type: Full Time

Application Deadline: 2026-10-09

Salary: £28,750 per annum

Job Description

We are delighted to be partnered with this extremely well established, family-run business who have an outstanding reputation for the quality of their products/services. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking.

Joining a team of 4 and reporting to the Sales Team Leader, day-to-day duties will include:

• Providing customer support via telephone and email
• Giving product advice, providing quotations, troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to cm
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after-sales queries, issues, or complaints
• Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements or refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales and customer service

Working Hours

Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate:

• Monday to Friday (8:30am - 4:30pm)
• Monday to Friday (9am - 5pm)
• Monday to Friday (9:30am - 5:30pm)

Company Benefits

• 25 days holiday plus Bank Holidays
• Bonus scheme
• Free parking
• Pension scheme
• Health benefits scheme
• Childcare vouchers
• Cycle to work scheme
• Regular training
• Employee discount
• Opportunity to earn extra holidays for 100% attendance

This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales or Customer Service experience is essential for the role, but full training will be provided on the product base and computer systems.