Sales Support Administrator

Hillier Nurseries Limited; Romsey; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training

Employee discount

31 days annual leave

Free on-site parking

EAP for you and family

Christmas gifts

Garden access

Job summary

Hillier Nurseries Limited is seeking a friendly Sales Support Administrator to join our on-site team in Romsey, Hampshire. The role involves processing orders and quotes, supporting account managers, and delivering a positive customer experience while maintaining high accuracy in administration.

You will work 37.5 hours per week, Monday to Friday, 8:30am–5:00pm, with a salary of £26,000. Full training and employee benefits are included.

Qualifications

• Experience in sales support or administrative roles.
• Strong written and spoken communication skills.
• Ability to work in a team and independently.
• Organised with attention to detail.

Responsibilities

• Assist in developing long-term customer relationships.
• Support Account Managers and Office Manager to meet sales goals.
• Respond to customer queries via email and phone and process orders/quotes.
• Provide reports and procurement administration support.
• Maintain general administrative housekeeping and ensure smooth daily operations.

Skills

Sales support

Customer service

Administration

Communication

Tools

Microsoft Office

Outlook

Job description

• Location: Romsey, Hampshire, United Kingdom

Do you want to join a renowned and established family business of over 150 years, working sociable hours in a friendly environment with an amazing bunch of people?We place great value on all our team members and how they contribute to the ongoing success and growth of our Company.

Amenity Sales Support is a key part of the Company’s sales team whose job it is to help meet sales goals and increase profitability and sales volumes. This individual is responsible for assisting in developing long-term relationships with customers old and new.

Working alongside the Account Managers and Office Manager to satisfy customer’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. The Sales Support Administrator should have excellent communication skills and be customer service orientated. The role will include processing sales orders and quotes, providing reports, responding to queries from both the sales team and customers via email and telephone, providing administration support for procurement, in addition to general administrative housekeeping.

Our ideal candidate will be positive and friendly and will be able to build good relationships with colleagues, customers, and visitors either in person or via telephone.

This is a full-time, on-site role, working 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm, with an annual salary of £26,000. You must therefore be comfortable commuting to our offices in Ampfield, Hampshire.

What we offer:

• Full training.
• Employee discount of 20% in our Garden Centres.
• 31 days annual leave (inclusive of Bank Holidays).
• Free on-site parking.
• Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling onhealth, financial, legaland personal/family matters.
• Company Christmas gifts (eligibility based on start date with Company).
• Free access to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally

Key Skills and Experience:

• To be able to work and contribute within a sales team environment as well as being able to work independently when required.
• Strong attention to detail is essential as well as an excellent telephone manner.
• Good and accurate literacy, numeracy, and administrative skills along with good keyboard skills.
• To be able to manage a variety of relationships with different stakeholders which means good communication skills and being able to work on your own initiative.
• To have good planning and organising skills as well as a positive ‘can do’ attitude.
• Being used to working under pressure to meet deadlines.
• Proficiency with Microsoft Office Programs.
• Good knowledge of the functionality of Outlook.

You will be joining a respected family business with over 150 years of history, working in a friendly and supportive environment where every team member is valued for the part they play in our continued success.

We can only consider candidates who are already based in the UK and have the right to work. Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.