Sales Support Administrator

JUICE RECRUITMENT; Bath; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model after training

22 days’ holiday plus bank holidays

Regular social events and team lunches

Health cash back plan

Job summary

JUICE RECRUITMENT in Bath is seeking a proactive Sales Support Administrator to join a growing team. You’ll play a key part in ensuring smooth order processing for large retailers and independents, coordinating with warehouse and accounts, and delivering excellent customer service on delivery, shipping and new products.

This role offers a hybrid working model after training, with a 3-month onboarding period, and 22 days’ holiday plus bank holidays (rising after two years).

Qualifications

• Experience in a similar sales support, customer service or order processing role.
• Experience with retailers and key accounts in an office setting.
• Strong communication and problem-solving skills with adaptable communication style.
• Excellent organisational skills and high attention to detail.
• Proactive approach with ability to manage multiple tasks efficiently.
• Confident using Excel on a daily basis.

Responsibilities

• Act as the first point of contact for retailers regarding supply chain and order queries.
• Process customer orders and liaise with the warehouse team to ensure timely dispatch.
• Update customers on stock availability and proactively manage forecast orders.
• Work closely with sales representatives to onboard new customers and provide product data.
• Resolve issues relating to deliveries, lost stock, or product quality.
• Organise samples for key accounts and manage tight deadlines.
• Attend trade shows when required.
• Check customer credit and liaise with the accounts team to ensure smooth order processing.

Skills

Communication skills

Problem-solving

Excel

Organisational skills

Attention to detail

Multi-tasking

Collaborative attitude

Tools

Excel

Job description

DAY TO DAY:

• Act as the first point of contact for retailers regarding supply chain and order queries.
• Process customer orders and liaise with the warehouse team to ensure timely dispatch.
• Update customers on stock availability and proactively manage forecast orders.
• Work closely with sales representatives to onboard new customers and provide product data.
• Resolve any issues relating to deliveries, lost stock, or product quality.
• Organise samples for key accounts and manage tight deadlines.
• Attend trade shows when required.
• Check customer credit and liaise with the accounts team to ensure smooth order processing.

WHAT WE WOULD LOVE TO SEE:

• Experience in a similar sales support, customer service, or order processing role in an office-based role is essential.
• Experience working within a product-based company.
• Experience working with retailers and key accounts.
• Strong communication and problem-solving skills with the ability to adapt your communication style.
• Excellent organisational skills and high attention to detail.
• A proactive approach with the ability to manage multiple tasks efficiently.
• Confident using Excel on a daily basis.
• A flexible, collaborative attitude and the ability to build positive relationships across teams.

IN RETURN:

• Hybrid working model after a minimum of 3 months training.
• 22 days’ holiday plus bank holidays (increasing to 24 days after two years).
• Regular social events and team lunches.
• Full-time position with flexible start times between 8:00–9:00am.
• Health cash back plan.

Are you a proactive and motivated individual with strong communication skills?

Do you want to work in a collaborative and dynamic environment?

An exciting opportunity has arisen for a Sales Support Administrator to join a growing business in central Bath.

You’ll be joining a creative and experienced team where you’ll gain exposure to all areas of the business. In this varied role, you’ll play a key part in ensuring the smooth and efficient processing of orders for both large retailers and independent businesses, as well as providing excellent customer service in relation to delivery, shipping, and new products.

If you’re looking to build your career in a creative, fast-paced, and rewarding environment, we’d love to hear from you.