Sales Support Administrator

Pineapple Furniture; Langport; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

20 days annual leave + UK bank holidays

Annual pay reviews

Free onsite parking

Job summary

A home interior company in Langport is seeking a proactive Sales Support Administrator to manage customer interactions, support the sales team, and maintain administrative tasks. The ideal candidate will have proven sales support experience, excellent IT skills, and a passion for customer service. This full-time role offers competitive pay and benefits in a growing company environment.

Qualifications

• Proven sales support experience, ability to prioritise urgent and important work.
• Excellent IT skills and competent use of Microsoft Office.
• Able to work collaboratively, supporting marketing and administrative tasks.
• Proactive with ability to anticipate needs.
• Professional interaction with customers.
• Experience of order processing with high attention to detail.
• Superb organisational and multitasking skills.
• Passionate about the brand and flexible.

Responsibilities

• First point of contact for incoming calls, managing customer relations.
• Supporting the sales team with administrative tasks.
• Researching customer information and inputting leads into the CRM system.
• Taking and processing orders over the phone.
• Managing supplies and maintaining office facilities.
• Booking collections with carriers for timely delivery.

Skills

Sales support experience

Excellent IT skills

Organisational skills

Communication skills

Attention to detail

Team collaboration

Proactivity

Tools

Microsoft Office

CRM systems

Job description

Sales Support Administrator

We are recruiting for a Sales Support Administrator with UK Home Interiors.

Overview

Langport, Somerset – 7.30AM to 4.30PM – Full‑time. A proactive and organised individual will join a small but growing company to support sales, ordering, customer service and office administration. The role offers hands‑on exposure to all aspects of day‑to‑day operations.

Key Responsibilities

• First point of contact for incoming calls, liaising with customers by phone regarding sales requirements.
• Supporting the sales team with administration tasks as directed.
• Booking appointments for the sales team.
• Researching customer information.
• Inputting leads into the CRM system, maintaining accurate records to support sales and marketing efforts.
• Acting as a brand ambassador, embodying the company's values and mission in all interactions with customers and partners.
• Taking orders over the phone, ensuring all details are captured accurately and efficiently to facilitate smooth order processing.
• Processing online orders, verifying the accuracy of order details.
• Ensuring accurate documentation of customer information, keeping records current and compliant with data protection regulations.
• Managing the external marketing company and assisting the marketing team by updating product information on the website.
• Providing general office support as needed, assisting with various administrative tasks to ensure smooth day‑to‑day operations.
• Supporting the Managing Director with a wide range of administrative and coordination tasks as needed.
• Managing supplies and maintaining facilities to keep the office running smoothly.
• Sending out tracking information to customers, keeping them informed of their order status and expected delivery times.
• Setting up cost estimates for customer orders, ensuring all pricing details are correct and communicated clearly to customers.
• Booking collections with carriers, coordinating pick‑up schedules to ensure timely delivery to customers.

Requirements

• Proven sales support experience, ability to prioritise urgent and important work over non‑urgent tasks.
• Excellent IT skills and competent use of Microsoft Office (mainly Outlook and Excel).
• Able to work collaboratively, supporting marketing and administrative tasks for team members when required.
• Proactive with demonstrated ability to anticipate needs and address potential issues before they arise.
• Professional interaction with customers.
• Proven experience of order processing, with high attention to detail.
• Superb organisational and multitasking skills, able to plan, manage workload and re‑prioritise if necessary.
• Passionate about the brand, flexible and can‑do attitude.
• Confident, proactive, approachable and to turn hands to anything required.
• Hardworking, conscientious and take pride in your work.
• Happy to work to tight deadlines.
• Self‑motivated and organised with excellent attention to detail and can‑do attitude.
• Excellent written and verbal communication skills.

About Us

UK Home Interiors offers the UK's largest online range of easy‑fit decorative mouldings. The company, run by Thomas Martin, is a family business with a personal service ethos. We source modern, easy‑fit materials that replicate traditional looks, providing the beauty of plaster or wood with minimal installation and post‑installation hassle. We have growth plans and are looking for someone to be part of this exciting new journey.

Benefits

• Competitive pay
• Pension scheme
• 20 days annual leave + UK bank holidays
• Annual pay reviews
• Free onsite parking

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.