Sales Support Executive

Dovetail HRS; Shaw; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Comprehensive training provided

Opportunities for career development

Job summary

Dovetail HRS in Newbury is seeking an Internal Sales Support to help manage customer relationships, process orders and support the sales team.

You will handle inbound and outbound calls, update the CRM, and provide accurate product information, contributing to revenue and high levels of customer service.

Qualifications

• Minimum of two years' experience in a sales office environment.
• Good organisational skills and the ability to prioritise tasks effectively.
• Strong communication skills, both verbal and written.
• Confident telephone manner and customer-focused attitude.
• Proficiency in using office software and CRM systems.
• Ability to work independently and as part of a team.

Responsibilities

• Manage inbound and outbound sales calls with professionalism, enthusiasm, and a customer-first approach.
• Manage customer accounts and build strong relationships
• Provide accurate product information and timely support to customers.
• Accurately process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
• Collaborate with internal departments to resolve customer queries and ensure seamless communication.
• Assist in achieving company targets through efficient administrative support and proactive customer engagement.
• Prepare reports and documentation to support the sales team's activities.

Skills

2+ years sales office experience

Organisational skills

Strong communication

Telephone manner

CRM systems

Team player

Tools

CRM systems

Office software

Job description

Internal Sales Support

Full Time & Permanent

Newbury

£28,000 - £31,000 - Plus bonus

Job Description

We are looking for a proactive and detail-oriented Internal Sales Executive / Sales Support Executive to join our clients team, based in Newbury.

In this role, you will be responsible for managing and nurturing relationships with customers, providing them with exceptional service and support. You will play a key role in driving sales and contributing to the overall success of the team.

Attention to detail, managing the sales process and order processing is vital to the success of this role. You will need to build relationships with customers that call in and answer sales queries taking a methodical approach.

Key Responsibilities

• Manage inbound and outbound sales calls with professionalism, enthusiasm, and a customer-first approach.
• Manage customer accounts and build strong relationships
• Provide accurate product information and timely support to customers.
• Accurately process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
• Collaborate with internal departments to resolve customer queries and ensure seamless communication.
• Assist in achieving company targets through efficient administrative support and proactive customer engagement.
• Prepare reports and documentation to support the sales team's activities.

Essential Skills

• Minimum of two years' experience working in a sales office environment
• Good organisational skills and the ability to prioritise tasks effectively
• Strong communication skills, both verbal and written
• Confident telephone manner and customer-focused attitude
• Proficiency in using office software and CRM systems
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Workplace pension
• Comprehensive training provided
• Opportunities for career development and progression