Sales Support Executive

Dovetail HRS; Newbury; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Workplace pension

Comprehensive training provided

Career development opportunities

Job summary

Dovetail HRS is seeking an Internal Sales Support to join our team in Newbury. This full-time role focuses on managing customer relationships, handling sales queries, and ensuring accurate order processing from quotation to completion.

The candidate will support the sales team, maintain CRM records, and collaborate with internal departments to deliver excellent service. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Two years’ experience in a sales office environment.
• Strong verbal and written communication skills.
• Confident telephone manner with a customer-focused attitude.
• Proficiency with CRM systems and MS Office suite.
• Ability to prioritise tasks and stay organised.
• Able to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound sales calls with professionalism and enthusiasm.
• Manage customer accounts and build strong relationships.
• Provide accurate product information and timely support to customers.
• Process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system.
• Collaborate with internal departments to resolve queries and ensure smooth communication.
• Support the sales team with administrative tasks and reporting.

Skills

Sales experience

Organisational skills

Communication skills

Telephone etiquette

CRM proficiency

Teamwork

Tools

MS Office

Job description

Internal Sales Support

Full Time & Permanent

Newbury

£28,000 - £31,000 - Plus bonus

Job Description

We are looking for a proactive and detail-oriented Internal Sales Executive / Sales Support Executive to join our clients team, based in Newbury.

In this role, you will be responsible for managing and nurturing relationships with customers, providing them with exceptional service and support. You will play a key role in driving sales and contributing to the overall success of the team.

Attention to detail, managing the sales process and order processing is vital to the success of this role. You will need to build relationships with customers that call in and answer sales queries taking a methodical approach.

Key Responsibilities

• Manage inbound and outbound sales calls with professionalism, enthusiasm, and a customer-first approach.
• Manage customer accounts and build strong relationships
• Provide accurate product information and timely support to customers.
• Accurately process and manage customer orders from quotation to completion.
• Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
• Collaborate with internal departments to resolve customer queries and ensure seamless communication.
• Assist in achieving company targets through efficient administrative support and proactive customer engagement.
• Prepare reports and documentation to support the sales team’s activities.

Essential Skills

• Minimum of two years’ experience working in a sales office environment
• Good organisational skills and the ability to prioritise tasks effectively
• Strong communication skills, both verbal and written
• Confident telephone manner and customer-focused attitude
• Proficiency in using office software and CRM systems
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Workplace pension
• Comprehensive training providedOpportunities for career development and progression