Sales Operations Coordinator

Confidential; West Midlands; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

Job summary

Confidential in the West Midlands invites applications for a Sales Administrator to join our team in Walsall. You will coordinate orders from initial processing through to production, delivery, and installation, working closely with the Operations Director, sales team, suppliers, and internal departments to keep operations running smoothly.

We expect 1–2 years of sales support or admin experience, strong IT skills across Microsoft Office, and good communication.

Qualifications

• 1–2 years of experience in sales support, administration, or customer service.
• Experience using CRM or ERP systems would be an advantage.
• Strong IT skills across Microsoft Office.

Responsibilities

• Process customer orders within the CRM system, checking product details before releasing them to production.
• Coordinate amendments to non-standard orders, ensuring production teams are fully informed of any changes.
• Liaise with customers to arrange or amend delivery and installation dates.
• Work closely with suppliers to ensure components arrive on schedule.
• Monitor installation-day readiness, highlighting shortages or issues to the engineering team.
• Raise purchase orders and prepare customer invoices.
• Maintain accurate order documentation, including delivery notes and completion records.
• Provide the sales team with weekly updates on order progress and completion times.
• Support the wider sales function with administrative tasks, including preparing and updating quotations, specifications, and supporting documents.

Skills

CRM/ERP systems

Microsoft Office

Communication skills

Organisational skills

Education

GCSE Maths and English

Job description

Confidential in the West Midlands invites applications for a Sales Administrator to join our team in Walsall. You will coordinate orders from initial processing through to production, delivery, and installation, working closely with the Operations Director, sales team, suppliers, and internal departments to keep operations running smoothly.

We expect 1–2 years of sales support or admin experience, strong IT skills across Microsoft Office, and good communication.