Customer Service & Sales Administrator – Fast-Paced Order Fulfillment

Alma Personnel; Stafford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Alma Personnel is seeking a diligent Customer Service/Sales Administrator for a Walsall-based role. You will act as the main contact for trade customers, handling inquiries, processing orders and supporting the sales team to ensure smooth fulfilment.

Ideal candidates will have experience in customer service or sales administration, familiarity with CRM systems or Sage, and strong Microsoft Office skills. You will work closely with internal departments to maintain accuracy and efficiency in sales

Qualifications

• Experience in a customer service or sales administration role.
• Experience with CRM systems or Sage is highly advantageous.
• Proficiency in Microsoft Office suite.
• Strong attention to detail and ability to manage a high-volume workload.

Responsibilities

• Engage with customers via inbound calls and emails promptly and professionally.
• Process customer orders and provide updates on product availability and tracking.
• Follow up on sales quotations and maintain accurate customer records.
• Collaborate with purchasing, warehouse and design teams to ensure smooth order fulfilment.
• Provide general administrative support to the sales department.

Skills

Customer service

Sales support

Attention to detail

Organizational skills

Communication

Tools

CRM systems

Sage

Microsoft Office

Job description

Alma Personnel is seeking a diligent Customer Service/Sales Administrator for a Walsall-based role. You will act as the main contact for trade customers, handling inquiries, processing orders and supporting the sales team to ensure smooth fulfilment.

Ideal candidates will have experience in customer service or sales administration, familiarity with CRM systems or Sage, and strong Microsoft Office skills. You will work closely with internal departments to maintain accuracy and efficiency in sales