Customer Service & Sales Administrator: Order & CRM Support

Alma Personnel; Walsall; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alma Personnel is seeking a capable Customer Service/Sales Administrator for a Walsall-based client. You will act as the main contact for trade customers, handling orders, inquiries and ensuring smooth fulfillment.

The role collaborates with purchasing, warehouse and design teams to maintain accuracy and efficiency across all sales support activities. Ideal candidates will have experience in customer service or sales administration, familiarity with CRM systems or Sage, and strong Microsoft

Qualifications

• Experience in a customer service or sales administration role.
• CRM systems or Sage experience is highly advantageous but not essential.
• Proficiency in Microsoft Office suite.

Responsibilities

• Engage with customers via inbound phone and email promptly and professionally.
• Process customer orders and provide updates on product availability and tracking.
• Follow up on sales quotations, manage inquiries, and maintain up-to-date customer records in the database.
• Collaborate with purchasing, warehouse, and design teams to ensure smooth order fulfilment.
• Provide general, high-quality administrative support to the wider sales department.

Skills

Customer service

Sales administration

Communication

Organizational skills

Attention to detail

Tools

Microsoft Office

CRM systems

Sage

Job description

Alma Personnel is seeking a capable Customer Service/Sales Administrator for a Walsall-based client. You will act as the main contact for trade customers, handling orders, inquiries and ensuring smooth fulfillment.

The role collaborates with purchasing, warehouse and design teams to maintain accuracy and efficiency across all sales support activities. Ideal candidates will have experience in customer service or sales administration, familiarity with CRM systems or Sage, and strong Microsoft